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Call Center Manager Jobs in Philadelphia, MS (NOW HIRING)

Jj

Field Service Engineer

Philadelphia, MS

Perform Technical Support to internal and external customers through the Customer Support Call Center * Manage account schedule and perform the installation, operation, repair and upgrades of ...

Driveline

Flex Merchandiser

Decatur, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Newton, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Noxapater, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Philadelphia, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Forest, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

De Kalb, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Kosciusko, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Lena, MS · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

UHS

TEACHER - ACADEMIC

Louisville, MS · On-site

Diamond Grove Center is a 85 bed, behavioral psychiatric hospital located in the beautiful ... If we are interested in scheduling an interview, someone will give you a call. You may log back on ...

UHS

TEACHER - SUBSTITUTE

Louisville, MS · On-site

Diamond Grove Center is a 85 bed, behavioral psychiatric hospital located in the beautiful ... If we are interested in scheduling an interview, someone will give you a call. You may log back on ...

UHS

TEACHER - SUBSTITUTE

Louisville, MS · On-site

Diamond Grove Center is a 85 bed, behavioral psychiatric hospital located in the beautiful ... If we are interested in scheduling an interview, someone will give you a call. You may log back on ...

New

UHS

TEACHER - ACADEMIC

Louisville, MS · On-site

$37K - $49K/yr

Diamond Grove Center is a 85 bed, behavioral psychiatric hospital located in the beautiful ... If we are interested in scheduling an interview, someone will give you a call. You may log back on ...

O'Reilly Auto Parts

Parts Specialist

Philadelphia, MS · On-site

$15.50 - $20.75/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Louisville, MS · On-site

$14.50 - $19.50/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Louisville, MS · On-site

$14.50 - $19.50/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Philadelphia, MS

Call Center Manager information

See Philadelphia, MS salary details

$25.4K

$54.9K

$94.1K

How much do call center manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call center manager in Philadelphia, MS is $54,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Philadelphia, MS? The most popular types of Call Center jobs in Philadelphia, MS are:
What cities near Philadelphia, MS are hiring for Call Center Manager jobs? Cities near Philadelphia, MS with the most Call Center Manager job openings:
Call Center Manager jobs near you

CALL CENTER SUPERVISOR-CALL CENTER -CRDE (FULL-TIME/VARIES)

Choctaw Resort Development Enterprise

Choctaw, MS • On-site

Full-time

Re-posted 5 days ago

Job description

Responsible for the successful overall management of the Call Center, to ensure that phone calls are answered and connected in a timely manner, and that accurate general information is available and offered to callers.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
  • Maintains appropriate staffing levels in the department, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Associates, as needed.
  • Supervises the activities of all associates in the department, to ensure prompt, efficient service is given in receiving and distributing calls, paging, and messages.
  • Responsible for assisting in the overall management of areas and assisting where needed.
  • Ensure adherence to, standard operating procedures (SOP's) and quality standards are met, while still exceeding the guest's expectation. Evaluate and modify as needed.
  • Trains, directs and supervises the day to day activities of the Call Center associates.
  • Effectively resolves problems within the department, as well as minor guest conflicts/complaints, in a fair and equitable manner.
  • Assists with phone repairs, ordering of equipment, moves and changes, as necessary; assures that all equipment functions properly; advises staff of any technical problems with systems on property.
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
  • Leads by setting a positive example to all Associates.
  • Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
SUPERVISORY RESPONSIBILITIES:
Directly supervises the daily activities of the Call Center staff on assigned shift.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above.
Gaming property - Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED is required. One (1) year experience in Reservation/Call Center/PBX environment is required. One (1) year supervisory or management experience in a large scale resort environment is preferred.
TESTING:
Must score a minimum of 30 WPM, with an accuracy rating of 85% or better on the Keyboarding test, 3000 KPH on Data Entry and required to take Excel Test (no minimum score). Must take the required testing identified for this position.
SPECIAL QUALIFICATIONS:
Must have working knowledge of CMS, LMS, & Synkros property systems.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply commonsense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.
Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, standing/walking 75% of shift, and sit for short durations 25% of the shift. Bending, stooping and stretching of arms during assigned shift. Push or pull service carts weighing approximately twenty (20) to thirty (30) pounds to their assigned storage or working areas.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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