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Call Center Manager Jobs in Montclair, NJ (NOW HIRING)

thryvlgbt

Call Center Morning

Manhattan, NY

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Bedford Stuyvesant Family Health Center

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Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Manage high volume calls from patients requiring scheduling of appointments/rescheduling of ...

SPS North America

Call Center Representative

New York, NY

$17.50 - $22/hr

The Call Center Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Typical Working Days: Mondays to Sundays, 8AM-9PM (Shifting Schedule ...

New

Ned's Home

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Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Monitor and manage key performance indicators (KPIs) and call center metrics * Analyze performance data to identify trends and improvement opportunities * Implement strategies to improve sales ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY · On-site

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

Nexxaworks

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$16.75 - $21/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY · On-site

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Montclair, NJ

Call Center Manager information

See Montclair, NJ salary details

$30.1K

$65K

$111.6K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Montclair, NJ is $65,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Montclair, NJ?

The most popular types of Call Center jobs in Montclair, NJ are:

What are popular job titles related to Call Center Manager jobs in Montclair, NJ?

For Call Center Manager jobs in Montclair, NJ, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Montclair, NJ look for?

The top searched job categories for Call Center Manager jobs in Montclair, NJ are:

What cities near Montclair, NJ are hiring for Call Center Manager jobs?

Cities near Montclair, NJ with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Montclair, NJ as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $65,048 per year, or $31.3 per hour.

Call Center Morning

thryvlgbt

Manhattan, NY

$12.58 - $18.52/hr

Full-time

Re-posted 4 days ago

Job description

Call Center Morning Job DescriptionLocation: Atlanta, GA, 30303Skills Required:
  • Call Center
  • Flexible
  • 24hr Call Center
Job Description:

The Call Center Morning position requires an individual who is able to work in a fast-paced environment and handle a high volume of calls. The ideal candidate will have experience working in a call center and be able to provide excellent customer service. The position requires flexibility in scheduling as it is a 24hr call center. The main responsibilities of the Call Center Morning position include:

  • Answering incoming calls and providing assistance to customers
  • Handling customer inquiries and resolving issues
  • Entering customer information into the system accurately
  • Following up with customers as needed
  • Providing excellent customer service at all times

If you are a motivated individual with excellent communication skills and a passion for customer service, we encourage you to apply for the Call Center Morning position.

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