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Call Center Manager Jobs in Kitchener Waterloo, ON

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

401 Auto

Customer Service Representative

Cambridge, ON

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

401 Auto

Fixed Operations Manager

Cambridge, ON

CA$100K - CA$150K/yr

From managing service departments, leading a team of dedicated employees to deliver top-notch ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

From managing service departments, leading a team of dedicated employees to deliver top-notch ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

ULINE

Credit Team Lead

Cambridge, ON

$55/hr

... call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially Excel. * Strong communicator with excellent time management and organizational skills. Benefits

Uline

Credit Team Lead

Milton, ON · On-site

CA$50 - CA$55/hr

... call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially Excel. * Strong communicator with excellent time management and organizational skills. Benefits

ULINE

Credit Team Lead

Milton, ON

$55/hr

... call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially Excel. * Strong communicator with excellent time management and organizational skills. Benefits

ABL Careers

Be Seen First

Business Development Representative

Cambridge, ON · On-site

CA$50K - CA$65K/yr

... management - Comfortable with prospecting & cold calling sales activity - Coachable mind set ... call centre, and bilingual staff for office and industrial environments. Our main focus is on ...

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Call Center Manager information

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Kitchener Waterloo, ON?

The most popular types of Call Center jobs in Kitchener Waterloo, ON are:

What cities near Kitchener Waterloo, ON are hiring for Call Center Manager jobs?

Cities near Kitchener Waterloo, ON with the most Call Center Manager job openings:

Call Center Manager jobs near you

Call Center Sales Representative

Cambridge, ON • On-site

The RPM Groups
See more jobs at The RPM Groupsexternal

Full-time

Re-posted 20 days ago

Job description

Call Center Sales Representatives


Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential clients through various communication channels to promote solutions.


This is an inside office sales position. The products that will be marketing and sold to commercial clients are Energy Conservation products, Commodity Hedging, Power Factor Correction and Smart LED Lighting


OVERVIEW

• Make outbound calls in a call centre environment to potential customers

• Managing and growing our client base.

• Book appointments with commercial clients to meet with a senior sales consultant.

• Follow up with clients on booked appointments and follow throughs

• Respond to inquiries and engage with customers via phone, email

• Identify customer needs and present relevant solutions

• Support the senior sales team with lead management and follow-ups

• Maintain accurate records in our CRM system

• This is a Monday to Friday position


RESPONSIBILITIES

• Manage and grow a portfolio of key accounts to achieve sales targets.

• Develop and maintain strong, long-term client relationships.

• Identify opportunities for upselling and cross-selling products or services.

• Collaborate with internal teams to ensure client satisfaction and successful project delivery.

• Conduct regular account reviews to identify client needs and potential challenges.

• Prepare and deliver compelling sales presentations and proposals.

• Track sales metrics and maintain accurate records in the CRM system.

• Stay up to date with industry trends and competitors.

• Comfortable working with technology and CRM tools (training provided)

• Ability to handle rejection and stay positive


QUALIFICATIONS:

  • Ambitious self-starter with an entrepreneurial mindset.
  • Good in time management, evaluating priorities, and accomplishing goals.
  • Self-motivated.
  • Demonstrated ability to be a team player.
  • Sales, Customer Service, experience is an asset but not needed.

WHAT YOU CAN EXPECT FROM US:

  • Weekly upfront commissions and residuals
  • This is a COMMISSION ONLY POSTION
  • Training in products and services.
  • Job shadowing to set you up for success.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth.


Apply today to be selected for an interview