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Call Center Manager Jobs in Huntingtown, MD (NOW HIRING)

Concept Plus

Service Desk Lead

California, MD · On-site

$85 - $110/hr

... IT and call center support services. This role ensures consistent, high-quality support for ... Manage escalations, assist with complex issues, and ensure proper routing of incidents and service ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Huntingtown, MD

Call Center Manager information

See Huntingtown, MD salary details

$30.2K

$65.2K

$111.9K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Huntingtown, MD is $65,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $76,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Huntingtown, MD?

The most popular types of Call Center jobs in Huntingtown, MD are:

What cities near Huntingtown, MD are hiring for Call Center Manager jobs?

Cities near Huntingtown, MD with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Huntingtown, MD as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $65,244 per year, or $31.4 per hour.

Call Center Agent

Boothe Heating, Air, Plumbing and Drains

Hollywood, MD • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Boothe's Heating, Air, Plumbing & Electric is growing-and we're looking for energetic Call Center Agents to be the voice of our company! If you thrive in a fast-paced, team-oriented environment and love delivering excellent customer service, this is the place for you.

Our Call Center Agents handle both inbound and outbound calls, assisting current and potential customers while creating a professional, positive, and friendly experience every time.

Why You'll Love Working Here

  • Competitive Pay & Bonuses: $16-$17/hr + performance incentives

  • Time for You: 2 weeks PTO + 7 paid holidays (including your birthday )

  • Health & Wellness: 50% company-paid health, dental, and vision insurance for you and your family

  • Future Planning: 401(k) with company match

  • Security: Life Insurance, Short- & Long-Term Disability

  • Career Growth: Ongoing paid training and coaching to help you succeed

  • Culture: A supportive, high-energy, fun environment where wins are celebrated

Responsibilities What You'll Do

  • Be the first impression for our customers by answering inbound calls with professionalism and care

  • Make outbound calls to existing customers to schedule appointments and follow-ups

  • Use proven call scripts while keeping conversations authentic and natural

  • Accurately update and maintain customer records in our system

  • Partner with dispatch and management to ensure smooth communication

  • Book appointments at a high conversion rate

  • Escalate customer concerns when needed

  • Strive to meet and exceed productivity goals while maintaining top-tier customer service

Qualifications Who We're Looking For

  • Strong communication skills with a friendly, professional phone presence

  • Ability to multi-task in a fast-paced environment

  • A positive, team-oriented attitude with a passion for helping people

  • Self-motivated, goal-driven, and eager to learn

We're more than just a call center-we're a team that supports each other, celebrates success, and takes pride in keeping our customers happy.

If you're ready to grow your career while working in a positive and rewarding environment, apply today and join the Boothe's family!

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

#BoothesLI  #LI-MV1Employment Type: FULL_TIME

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