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Call Center Manager Jobs in Edgewater, FL (NOW HIRING)

Total Marketing Concepts

Sales Agent

Sanford, FL · On-site

As an outbound call center, TMC works with a variety of clients within several industries including ... Please see your manager should you have any questions about this policy or these job duties. * This ...

SUNSHINE ENTERPRISE USA LLC

Permit Analyst

Orlando, FL · On-site

$16.80/hr

Strong organizational and time-management skills Training & Support * Full training provided on ... Call Center Agent * Receptionist * Data Entry Clerk If you enjoy helping people, working with ...

SUNSHINE ENTERPRISE USA LLC

Permit Analyst

Orlando, FL · On-site

$16.80/hr

Strong organizational and time-management skills Training & Support * Full training provided on ... Call Center Agent * Receptionist * Data Entry Clerk If you enjoy helping people, working with ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

$45 - $75/hr

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

Volkswagen of Sanford

VIP Manager

Sanford, FL · On-site

The Ed Napleton Automotive Group is looking for our next VIP Manager . This is an exciting ... Prior Sales, Call Center, or BDC Experience preferred * 1+ years Automotive industry experience ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Edgewater, FL

Call Center Manager information

See Edgewater, FL salary details

$26.7K

$57.7K

$99K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Edgewater, FL is $57,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Edgewater, FL?

The most popular types of Call Center jobs in Edgewater, FL are:

What cities near Edgewater, FL are hiring for Call Center Manager jobs?

Cities near Edgewater, FL with the most Call Center Manager job openings:

Call Center Manager jobs near you

Remote Customer Service Representative

Liveops

Daytona Beach, FL • Remote

$20/hr

Contractor

Re-posted 21 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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