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Call Center Manager Work From Home Jobs in Virginia

IQVIA

Work from Home

Norfolk, VA · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Virginia Beach, VA · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Richmond, VA · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

The Jernigan Agency

WORK FROM HOME

Richmond, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Jernigan Agency

WORK FROM HOME

Fredericksburg, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

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How much do call center manager work from home jobs pay per year?

As of Aug 27, 2026, the average yearly pay for call center manager work from home in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a call center manager work from home do?

A Call Center Manager working from home oversees the daily operations of a remote call center team. They are responsible for managing staff performance, ensuring customer service standards are met, handling escalated issues, and implementing training programs—all while working remotely. These managers use digital tools to monitor calls, track metrics, and communicate with their team. Their role also involves scheduling shifts, providing feedback, and ensuring that the team remains productive and engaged in a virtual environment.

What are the key skills and qualifications needed to thrive as a call center manager work from home?

To thrive as a Call Center Manager Work From Home, you need strong leadership abilities, experience in customer service operations, and often a bachelor's degree in business or a related field. Familiarity with call center software (like Zendesk or Five9), CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving skills, and the ability to motivate remote teams are standout soft skills in this position. These skills ensure smooth virtual operations, high team performance, and exceptional customer service in a remote environment.

What are some common challenges faced by call center managers working from home and how can they be addressed?

One of the main challenges for remote call center managers is maintaining team engagement and performance without face-to-face supervision. Effective communication and regular virtual check-ins are essential to keep agents motivated and aligned with company goals. Managers also need to leverage digital tools for monitoring metrics, providing feedback, and facilitating training sessions. Building a strong team culture remotely requires intentional efforts, such as virtual team-building activities and clear channels for support, to ensure high morale and productivity.

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Cities in Virginia with the most Call Center Manager Work From Home job openings:

Call Center Manager Work From Home jobs near you

VIRGINIA only - Work at Home Call Center Representative

Richmond, VA • Remote

InfoCision
1 - 5K employees

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Uninterrupted breaks

Learn more about InfoCisionexternal

$13/hr

Full-time, Other

Re-posted 20 days ago

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $13.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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