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Call Center Ivr Project Manager Jobs (NOW HIRING)

TecTammina

IVR Developer

Tampa, FL · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background ...

Allwyn

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...

TecTammina

IVR Developer

Dallas, TX · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background ...

TecTammina

IVR Developer

Newark, DE · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background ...

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... IVR and ACD system functions. * Communicate with client in absence of Manager * Other duties as ...

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Call Center Ivr Project Manager information

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$119.2K

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How much do call center ivr project manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center ivr project manager in the United States is $119,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,000.00 and $121,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Ivr Project Manager jobs?

For Call Center Ivr Project Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Ivr Project Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $119,229 per year, or $57.3 per hour.

Senior Project Manager - Customer Transformation Program

Columbus, OH • Remote

Blue Star Partners LLC
Business Management Consulting • 11 - 50 employees
Learn more about Blue Star Partners LLCexternal

$95 - $125/hr

Full-time

Re-posted 5 days ago

Job description

Job Title: Senior Project Manager - Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6-12 months (Strong possibility of extension)
Pay Rate: $100-$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only - No visa sponsorship)


Position Summary

We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.

This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.


Key Responsibilities

  • Lead execution of customer transformation initiatives aligned to assigned workstreams
  • Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
  • Develop and manage detailed project plans, milestones, risks, and dependencies
  • Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
  • Facilitate collaboration across business, IT, customer service, billing, and digital teams
  • Provide clear and consistent status reporting to leadership and stakeholders
  • Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
  • Ensure initiatives align with broader customer experience strategy and transformation objectives


Required Qualifications

  • 7+ years of experience leading complex, enterprise-scale projects or programs
  • Proven experience supporting customer transformation or customer experience initiatives
  • Experience working with CRM platforms and customer data workflows
  • Strong execution mindset with demonstrated ability to drive delivery and accountability
  • Experience managing cross-functional teams across business and technology organizations
  • Excellent communication, stakeholder management, and facilitation skills


Preferred Qualifications

  • Experience working with SAP in a customer, billing, or order-to-cash context
  • Experience with customer billing systems, IVR platforms, or call center technology
  • Background in customer service operations or digital customer experience initiatives
  • Experience in utilities, energy, or other regulated industries is a plus

Apply