Call Center Director Jobs in Rialto, CA (NOW HIRING)

Responsibilities

The Executive Center Director is the primary business owner responsible for delivering on the overall performance of the center, including compliance with licensing, accreditation and certification requirements of all departments supervised. The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Administration

• Responsible to achieve 5 pillar objectives and KPI results, including:

1. 1. People: employee engagement score
   2. Service: participant satisfaction score
   3. Quality: compliance and quality targets. Participates in the Quality Management Program, including attending quarterly meetings. Works with the interdisciplinary team in the formulation of Plans of Care for participants, as well as in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.
   4. Growth: census targets
   5. Financial: Assists leadership with development of annual FTE and operations budget for the Adult Day Healthcare Center (ADHC). Is responsible for achieving budgeted site revenue, medical costs, operating expenses and contribution margin.

• Also, underpinning our five pillars are our standardized ways of working: operational excellence, a culture of compliance, and data, analytics and technology.
• Accountable for implementing standardized workflows, and continually improving processes. Develops and implements policy and procedures. Ensures that staff is well informed, understands the information being given and are following standards.
• Oversees the day-to-day operations of the ADHC, including facility maintenance and ensures that repairs and inspections are completed in a timely manner. Ensures that the ADHC has adequate equipment and supplies in order to maintain the safety and cleanliness of the facility.
• Accountable for a culture of compliance regarding licensing, accreditation and certification requirements.
• Works together with IT to implement tools and technology to best support the delivery of desired outcomes.
• Serves as a member of the Management Team and on various committees both inside and outside of InnovAge.
• In the state of Florida
  1. Will designate Clinic Manager or ADHC Manager when absent from center
  2. Center Director or person designated by the Center Director shall be responsible for the total food service and the day-to-day supervision of food services staff, including but not limited to coordinating food services with other services; developing work assignments; purchasing food; and orienting, training and supervising food service employees.
• Additional work functions and duties may be assigned

Supervision

• Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
• Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
• Working in the matrix, assumes a dotted line with the sales, transportation, homecare, and network management teams to help achieve local targets.

REQUIRED

• Bachelor’s degree
• 10+ years health care experience
• 10+ years management experience
• 1+ year working with the frail or elderly
• Current CPR and First Aide certification or the ability to obtain CPR and First Aide certification

PREFERRED

• Master’s degree
• Bi-lingual