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Call Center Director Jobs in Addison, IL (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

KINDERCARE

Center Director

Lake Zurich, IL · On-site

$47K - $65K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

Children's Land

Center Director

Lincolnshire, IL · On-site

$49K - $67K/yr

The Center Director is responsible for creating a safe, nurturing, and educational environment while ensuring operational excellence, regulatory compliance, financial performance, staff development ...

Children's Land

Center Director

Lincolnshire, IL · On-site

$49K - $67K/yr

The Center Director is responsible for creating a safe, nurturing, and educational environment while ensuring operational excellence, regulatory compliance, financial performance, staff development ...

KinderCare Education

Center Director

Lake Zurich, IL · On-site

$47K - $65K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Burjline Builders

Call Center Representative

Park Ridge, IL · On-site

$15.75 - $19.75/hr

Call Center Representative We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able ...

New

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

Children's Land

Center Director

Glenview, IL · On-site

$60K - $110K/yr

Join us at Children's Land as our new Early Childhood Center Director and become an essential part of our organization! We're on a mission to shape the future of our young learners, and we need a ...

Addison Group

Call Center Representative

Schaumburg, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tueday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Children's Land

Center Director

Glenview, IL · On-site

$60K - $110K/yr

Join us at Children's Land as our new Early Childhood Center Director and become an essential part of our organization! We're on a mission to shape the future of our young learners, and we need a ...

LHH US

Call Center Representative

Naperville, IL · On-site

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Addison, IL

Call Center Director information

See Addison, IL salary details

$44.1K

$103.2K

$160.3K

How much do call center director jobs pay per year?

As of Aug 5, 2026, the average yearly pay for call center director in Addison, IL is $103,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,700.00 and $120,200.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Addison, IL? The most popular types of Call Center jobs in Addison, IL are:
What job categories do people searching Call Center Director jobs in Addison, IL look for? The top searched job categories for Call Center Director jobs in Addison, IL are:
What cities near Addison, IL are hiring for Call Center Director jobs? Cities near Addison, IL with the most Call Center Director job openings:
Call Center Director jobs near you

Call Center Director

Intangible Assets

Vernon Hills, IL • On-site

$150K - $170K/yr

Full-time

Re-posted 17 hours ago

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time