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Call Center Director Jobs in Nevada (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Directors. * Ensures agents are answering all incoming customer interactions efficiently ...

Meruelo Group

Call Center Manager

Reno, NV · On-site

Direct staff in proper job functions and proper guest interaction. Supervise working of all team members and ensure achievement of all call center objectives according to quality standards. Provides ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Act as a central operator by efficiently directing calls to the appropriate departments across all ...

Precision Opinion

Call Center Representative

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short-paid training courses, you will earn $14 an hour for political or non-federal health ...

Precision Opinion

Call Center Representative

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short-paid training courses, you will earn $14 an hour for political or non-federal health ...

Manpower Reno

Election Call Center

Reno, NV · On-site

$16 - $20/hr

Voter Registration and Call Center Temporary Staff Working Period: August 31, 2026 to December 4, 2026 Expected Available Shifts outside of the dates listed below: Monday - Friday 8:00 AM - 5:00 PM ...

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class, you will earn $14.00 an hour for political or non-federal ...

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class, you will earn $14.00 an hour for political or non-federal ...

Nevada Health Centers

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Call Center Representative The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Nevada Health Centers is an employer of choice and ...

Learning Care Group

Center Director

Henderson, NV · On-site

$50K - $65K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Henderson, NV · On-site

$50K - $65K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Henderson, NV · On-site

$50K - $65K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

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Call Center Director information

See Nevada salary details

$44.8K

$104.9K

$162.9K

How much do call center director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center director in Nevada is $104,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,100.00 and $122,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Nevada?

The most popular types of Call Center jobs in Nevada are:

What are popular job titles related to Call Center Director jobs in Nevada?

For Call Center Director jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Nevada look for?

The top searched job categories for Call Center Director jobs in Nevada are:

What cities in Nevada are hiring for Call Center Director jobs?

Cities in Nevada with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,896 per year, or $50.4 per hour.

Call Center Manager

Laughlin, NV • On-site

Golden Nugget
Amusement, Gambling, and Recreation • 1 - 5K employees

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

158th of 164 rated casinos

People enjoy working here

Paid breaks

Recommended by parents

Learn more about Golden Nuggetexternal

Full-time

Posted 17 days ago

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV
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