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Call Center Director Jobs in Michigan (NOW HIRING)

Learning Care Group, Inc.

Center Director

Troy, MI

$44K - $61K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kentwood, MI · On-site

$45K - $61K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Haslett, MI · On-site

$40K - $55K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kentwood, MI · On-site

$45K - $61K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

What You Bring 2-3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Learning Care Group

Center Director

Kentwood, MI · On-site

$45K - $61K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Haslett, MI · On-site

$40K - $55K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kentwood, MI · On-site

$45K - $61K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kentwood, MI · On-site

$45 - $75/hr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Haslett, MI · On-site

$40K - $55K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Michigan

Call Center Director information

See Michigan salary details

$38.4K

$89.8K

$139.5K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Michigan is $89,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Michigan?

The most popular types of Call Center jobs in Michigan are:

What are popular job titles related to Call Center Director jobs in Michigan?

For Call Center Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Michigan look for?

The top searched job categories for Call Center Director jobs in Michigan are:

What cities in Michigan are hiring for Call Center Director jobs?

Cities in Michigan with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,784 per year, or $43.2 per hour.

Center Director

Learning Care Group, Inc.

Troy, MI

$44K - $61K/yr

Full-time

Re-posted 12 days ago

Learning Care Group rating

5.2

Company rating: 5.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

12th of 19 rated daycare providers

Job description

This is more than just a daycare job. It's a journey, where you learn, grow, thrive-and play-every day. Leading a child care center is something special. We're hiring and we want difference makers who will inspire children to become lifelong learners.

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations. The Director promotes the social, physical, and intellectual growth of the children and works with the staff to create a warm, inspiring environment, while keeping parents informed and engaged.

 As a Director, you will:

  • Be a leader! Manages school staff by planning work schedules, evaluating staff performance, and developing performance improvement plans. Assists with the implementation of Company-provided curriculum, which includes coaching, communicating, and interpreting standards with teachers.
  • Be an expert! Ensure the school is operating in accordance with company and state licensing standards, while promoting a positive partnership within the surrounding community.
  • Be an innovator! Spark imagination, build self-esteem, and help children discover new things each day in an educational, caring, and safe environment.
  • Be a team player! Recruit, select, and retain quality staff.  

Job Requirements:

  • Must be at least 21 years of age.
  • High School diploma or equivalent.
  • CDA, associate, or bachelor's degree preferred in Early Childhood Education or related field.
  • Must meet state requirements for education and our center/school requirements.
  • 1-2 years of supervisory/management experience; experience in early childhood education strongly preferred.

What Learning Care Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Learning Care Group logo

About Learning Care Group

Sourced by ZipRecruiter

Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

1967

Social media

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