Call Center Manager
Atlanta, GA · On-site
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Call Center Manager
Atlanta, GA · On-site
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Call Center Evening
Atlanta, GA · On-site
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Call Center Evening
Atlanta, GA · On-site
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center Supervisor
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
Call Center Supervisor
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
Call Center Supervisor
Savannah, GA · On-site
$40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
Call Center Supervisor
Savannah, GA · On-site
$40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager ...
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Quick apply
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center Representative
Augusta, GA · On-site
$17/hr
Call Center Customer Service Representative Location: Augusta, GA-Onsite Duration: 4-6 months Type: Contract General Function: The Call Center Customer Service Representative is responsible for ...
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Call Center Representative
Augusta, GA · On-site
$17/hr
Call Center Customer Service Representative Location: Augusta, GA-Onsite Duration: 4-6 months Type: Contract General Function: The Call Center Customer Service Representative is responsible for ...
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center
Atlanta, GA · On-site
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center Manager
Marietta, GA · On-site
$55K - $60K/yr
Our call center is the front door of the company. Every lead, every appointment, and every homeowner's first impression starts here. We're not looking for a manager who leads from a desk and a ...
Quick apply
Call Center Manager
Marietta, GA · On-site
$55K - $60K/yr
Our call center is the front door of the company. Every lead, every appointment, and every homeowner's first impression starts here. We're not looking for a manager who leads from a desk and a ...
Call Center Representative
Columbus, GA · On-site
$12.75 - $15.75/hr
Join our dynamic team as a Call Center Representative where you will play a crucial role in providing exceptional customer service over the phone. As a key point of contact, you will assist customers ...
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Call Center Representative
Columbus, GA · On-site
$12.75 - $15.75/hr
Join our dynamic team as a Call Center Representative where you will play a crucial role in providing exceptional customer service over the phone. As a key point of contact, you will assist customers ...
Call Center Representative
Atlanta, GA · On-site
$13.75 - $17.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...
Call Center Representative
Atlanta, GA · On-site
$13.75 - $17.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Representative
Savannah, GA · On-site
$12.25 - $15.25/hr
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.
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Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.
Call Center Agent
Brookhaven, GA · On-site
$14.75 - $19.25/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...
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Call Center Agent
Brookhaven, GA · On-site
$14.75 - $19.25/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...
Center Director
Austell, GA · On-site
$36K - $45K/yr
About This Role The Center Director sets the tone for a safe, healthy, and stimulating educational environment for every child under their care. Responsible for overseeing daily operations ...
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Center Director
Austell, GA · On-site
$36K - $45K/yr
About This Role The Center Director sets the tone for a safe, healthy, and stimulating educational environment for every child under their care. Responsible for overseeing daily operations ...
Call Center Technician Job Requisition ID: JR0000002444 Number of Openings: 1 Shift: Day (United ... Direct complex or specialized inquiries to appropriate departments. * Work collaboratively with ...
Call Center Technician Job Requisition ID: JR0000002444 Number of Openings: 1 Shift: Day (United ... Direct complex or specialized inquiries to appropriate departments. * Work collaboratively with ...
Call Center Director information
See Georgia salary details
$37.2K - $46.1K
4% of jobs
$46.1K - $55K
2% of jobs
$55K - $63.9K
0% of jobs
$63.9K - $72.8K
3% of jobs
$76K is the 25th percentile. Wages below this are outliers.
$72.8K - $81.7K
43% of jobs
$81.7K - $90.6K
18% of jobs
$96K is the 75th percentile. Wages above this are outliers.
$90.6K - $99.5K
7% of jobs
$99.5K - $108.4K
11% of jobs
$108.4K - $117.3K
9% of jobs
$117.3K - $126.2K
1% of jobs
$126.2K - $135.1K
1% of jobs
$37.2K
$87K
$135.1K
How much do call center director jobs pay per year?
As of Sep 7, 2026, the average yearly pay for call center director in Georgia is $86,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $101,300.00 per year, depending on experience, location, and employer.
What does a call center director do?
Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.
What does a call center director do?
A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.
What are the key skills and qualifications needed to thrive as a call center director?
A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.
What are some common challenges faced by call center directors, and how can they be addressed?
Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What is the difference between Call Center Director vs Call Center Manager?
| Aspect | Call Center Director | Call Center Manager |
|---|---|---|
| Responsibilities | Oversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives. | Manages daily call center operations, supervises staff, and ensures customer service standards are met. |
| Required Credentials | Bachelor's degree, experience in call center operations, leadership skills. | Bachelor's degree or relevant experience, strong communication skills. |
| Work Environment | Executive offices, strategic planning sessions, high-level meetings. | Call center floor, team supervision, staff training. |
The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.
Why do people quit call center directors?
Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Georgia?
The most popular types of Call Center jobs in Georgia are:
What are popular job titles related to Call Center Director jobs in Georgia?
For Call Center Director jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Georgia look for?
The top searched job categories for Call Center Director jobs in Georgia are:
What cities in Georgia are hiring for Call Center Director jobs?
Cities in Georgia with the most Call Center Director job openings:
Full-time
Re-posted 2 days ago
Job description
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center
We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.
Responsibilities:- Manage and lead a team of call center representatives
- Develop and implement strategies to improve customer service and satisfaction
- Monitor and analyze call center performance metrics to identify areas for improvement
- Ensure compliance with company policies and procedures
- Provide coaching and training to call center representatives to improve performance
- Resolve customer complaints and issues in a timely and effective manner
- Collaborate with other departments to ensure seamless customer experience
- Prepare and present reports on call center performance to senior management
- Proven experience as a Call Center Manager or similar role
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to analyze data and identify trends
- Experience with call center software and technology
- Bachelor's degree in Business Administration or related field