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Call Center Director Remote Jobs in Kansas (NOW HIRING)

Contact CenterRepresentative

Wichita, KS · Remote

$11.50 - $15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Contact CenterRepresentative

Wichita, KS · Remote

$11.50 - $15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Showing results 21-40

Call Center Director Remote information

See Kansas salary details

$22.1K

$87.5K

$148.3K

How much do call center director remote jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center director remote in Kansas is $87,509.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $106,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center director remote?

To thrive as a Call Center Director (Remote), you need extensive experience in call center management, leadership abilities, and a solid understanding of customer service operations, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, workforce management software, and analytics tools is typically required, along with certifications like CCXP or Six Sigma being advantageous. Outstanding communication, strategic thinking, and motivational skills help build high-performing remote teams and foster a positive work culture. These skills and qualifications are essential for driving operational excellence, achieving service targets, and ensuring customer satisfaction in a virtual environment.

What does a call center director remote do?

A Call Center Director Remote oversees the operations of a call center while working from a remote location. They are responsible for managing staff, setting performance goals, implementing strategies to improve customer service, and ensuring that the center meets its targets. The director also works closely with other departments to coordinate activities, analyzes data to monitor performance, and develops training programs for agents. In a remote setting, they must also ensure effective communication and maintain a strong team culture despite physical distance.

What are some common challenges faced by a remote call center director, and how can they be addressed?

A remote Call Center Director often encounters challenges related to team engagement, performance monitoring, and maintaining consistent communication across geographically dispersed staff. To address these, it's important to implement robust digital communication tools, set clear performance metrics, and foster a culture of transparency and regular feedback. Leveraging virtual team-building activities and routine video meetings also helps maintain morale and collaboration, ensuring that remote teams remain cohesive and aligned with organizational goals.
What job categories do people searching Call Center Director Remote jobs in Kansas look for? The top searched job categories for Call Center Director Remote jobs in Kansas are:
Infographic showing various Call Center Director Remote job openings in Kansas as of August 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $87,509 per year, or $42.1 per hour.

Remote Operations Center Junior Operator

Black & Veatch

Olathe, KS • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Black & Veatch rating

8.9

Company rating: 8.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

53rd of 443 rated engineering


Job description

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.  

Company : Black & Veatch Corporation  

Req Id : 116333 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Why Black & Veatch?

At Black & Veatch, you'll be part of work that matters-designing, creating, and building the infrastructure communities rely on every day, from concept through execution.

We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other-speaking up, collaborating, and doing the right thing because it affects real lives.

You'll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world-gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you'll build a career you can be proud to stand behind.

The Team

Black & Veatch's Asset Management Team focuses on helping clients plan, operate, maintain, monitor, rehabilitate,and replace their assets in the right way at the right time. The result is that clients optimize asset performance, manage risk, and drive down operational, maintenance, and capital costs.

The Remote Operations Center Team is a specialized group responsible for operating and monitoring assets for clients as well as documenting and tracking progress of maintenance related work. 

The operator position is based in Black & Veatch's world headquarters in Overland Park, Kansas.

Key Responsibilities
  • In this role, you have the opportunity to:

    • Perform real-time operations of distributed asset power generation technologies in the Remote Operations Center (ROC).
    • Interface with multiple parties for identification, diagnosis, and resolution of site operations and maintenance problems, including the site O&M team, site owner, regulatory agencies, and B&V leadership.
    • Engage in multiple aspects of ROC responsibilities including communications with clients as well as internal team members to maintain contractual obligations.
    • Follow and operates to scheduled energy dispatch instructions.
    • Follow process and procedures for both site-specific projects and the Remote Operations Center.
    • Stand watch in rotational shiftwork developed in coordination with the ROC Manager.
    • Assist with Monitoring & Diagnostics (M&D) teams using predictive analytics for proactive monitoring of power generation, renewables, process industries, and generation assets.
    • Perform functions requiring intermediate knowledge of distributed energy systems and use of control applications, standards, and document control process/procedures in support of remote operations.
    • Help mentor and develop less experienced team members.
Management Responsibilities
Individual Contributor
Preferred Qualifications
  • Associate Degree or trades/vocational experience preferred
  • Previous Operations experience related to Battery Storage, Solar, Wind, Simple Cycle Thermal Generation, or Combined Cycle Thermal Generation.
  • Control Room Operator experience preferred
  • Basic industry knowledge and technology trends
  • Demonstrated knowledge of Power Plant systems and processes
  • Basic knowledge of NERC responsibilities
  • Basic knowledge of construction and constructability practices and principles
Minimum Qualifications
  • High School Diploma Required
  • All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment and Schedule

Performs functions requiring intermediate knowledge of distributed energy systems (solar systems) and use of control applications, standards, and document control processes/procedures in support of remote operations. This position should have skills in Microsoft Office applications as well as various HMI and Operating platform software.

This position would require working in a typical office environment. The position may entail prolonged periods of sitting and computer use, and the professional would ideally be able to maintain focus and attention to detail throughout the entire shift.

The schedule for this role includes rotating 12-hour shifts, includes both days and nights. Holiday and weekend shifts required, as well as storm coverage. 

Competencies
Being resilient
Builds networks
Collaborates
Communicates effectively
Courage
Cultivates innovation
Customer focus
Decision quality
Demonstrates self-awareness
Salary Plan
ENS: Eng & Technical Specialties
Job Grade
014

Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.


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About Black & Veatch

Sourced by ZipRecruiter

Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Industry

Civil engineering construction

Company size

10,000+ Employees

Headquarters location

Overland Park, KS, US

Year founded

1915