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Remote Call Center Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Manage remote team members as needed. * Perform additional duties as assigned. Qualifications ... Minimum of 3-years of total call center experience or 1-year of call center management experience

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Manage remote team members as needed. * Perform additional duties as assigned. WONDER IF YOU ARE A ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage remote employees as needed. * Serve as a subject matter expert on client-specific operations.

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Remote Call Center Manager information

See Kansas salary details

$26.3K

$56.9K

$97.7K

How much do remote call center manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote call center manager in Kansas is $56,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Kansas?

The most popular types of Remote Call Center jobs in Kansas are:

What are popular job titles related to Remote Call Center Manager jobs in Kansas?

For Remote Call Center Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Kansas look for?

The top searched job categories for Remote Call Center Manager jobs in Kansas are:

What cities in Kansas are hiring for Remote Call Center Manager jobs?

Cities in Kansas with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Kansas as of August 2026, with employment types broken down into 78% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,930 per year, or $27.4 per hour.

Remote Call Center Sales Representative

Kansas, KS • Remote

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$7.25 - $14/hr

Full-time

Re-posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Make outbound calls to prospective customers and follow up on leads.
  • Present and sell company products and services to new and existing customers.
  • Achieve daily, weekly, and monthly sales targets.
  • Maintain a high level of product knowledge to effectively address customer needs.
  • Record all sales activities and customer interactions in the CRM system.
  • Provide feedback to management on customer trends and market conditions.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High School Diploma/GED
  • 1-2 years of sales experience, preferably in a call center or remote setting.
  • Strong persuasive and negotiation skills.
  • Self-motivated with a results-oriented mindset.
  • Excellent communication and interpersonal abilities.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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