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Call Center Customer Service Rep Jobs in Colorado

Addison Group

Customer Service Representative

Denver, CO · On-site

$22 - $25/hr

Job Title: Customer Service Representative Location: Greenwood Village, CO Industry: Property ... Prior experience in customer service, call center, or office support roles preferred * Comfortable ...

INTELLISWIFT INC

Customer Service Rep IV

Broomfield, CO · On-site

$16 - $22/hr

This position is responsible for: * monitoring and triaging phone queues * working with call center ... Customer Service Rep IV Thank You & Regads..... Soujanya. Kothuri Sr. Technical Recruiter ...

High 5 Plumbing

Customer Service Representative

Golden, CO · On-site

$23 - $26/hr

High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative (CSR) to ... Previous customer service, call center, sales or scheduling experience * Strong communication and ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Colorado

Call Center Customer Service Rep information

See Colorado salary details

$11

$18

$28

How much do call center customer service rep jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center customer service rep in Colorado is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
What are popular job titles related to Call Center Customer Service Rep jobs in Colorado? For Call Center Customer Service Rep jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service Rep jobs in Colorado look for? The top searched job categories for Call Center Customer Service Rep jobs in Colorado are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,482 per year, or $19 per hour.

Customer Service Representative I

Sharp Solutions Inc

Denver, CO • On-site

$40K - $42K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. This is a full-time position located in Lakewood, CO. Roles and responsibilities include:
JOB RESPONSIBILITIES
Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers.
Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues. Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email.
Routine Duties/Job Requirements:
  • High school or general equivalency diploma
  • 1-2 years' Experience in customer service
  • Exemplary customer service skills
  • Online Chat using USGS chat tools
  • Proficient with computers and software such as Microsoft Office
  • Excellent written and verbal communication abilities and interpersonal skills
  • As time permits, Staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service (USPS)
  • Ability to handle demanding customers with patience and professionalism
  • Able to thrive in a fast-paced environment.
  • Ability to use tools and reports from the inventory system to answer customer questions. Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices.

Salary and Benefits
42k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as 11 paid Government holidays.
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

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