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Call Center Customer Service Rep Jobs in Colorado

Lincoln Recovery

Call Center Representative

Denver, CO · On-site

$20/hr

Customer Service Representative - Mission-Driven At Sunshine Behavioral Health, every call is an ... performance Call Center team in Cherry Creek, Colorado. If you're competitive, persuasive ...

OmniCable

Customer Service Representative

Denver, CO

$16.50 - $22.50/hr

Job Requirements Customer Service Representative (Sales Support) | OmniCable Currently, we are ... Experience with service industry or call center * Experience with industrial sales Benefits Besides ...

Omni Cable

Customer Service Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Service Representative (Sales Support) | OmniCable Currently, we are looking for an ... Experience with service industry or call center * Experience with industrial sales Benefits Besides ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Colorado

Call Center Customer Service Rep information

See Colorado salary details

$11

$18

$28

How much do call center customer service rep jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center customer service rep in Colorado is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
What are popular job titles related to Call Center Customer Service Rep jobs in Colorado? For Call Center Customer Service Rep jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service Rep jobs in Colorado look for? The top searched job categories for Call Center Customer Service Rep jobs in Colorado are:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,482 per year, or $19 per hour.

Bilingual Call Center Representative

Peak Dental Services

Colorado Springs, CO • On-site

$18 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Peak Dental Services rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Bilingual Call Center Representative

Join our growing team at Peak Dental Services! Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic Bilingual Call Center Representative to join our dynamic team full-time!

At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Compensation: $18-$19/hr depending on experience

Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.

What You'll Do:

  • Answer inbound calls from new and existing patients
  • Schedule appointments and coordinate communication between offices and staff
  • Assist patients by answering questions, transferring calls, and updating account information
  • Work with multiple dental systems to efficiently manage appointment schedules
  • Maintain call quality standards and meet call center KPIs
  • Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Qualifications:

  • 1+ years of recent experience as a Call Center Representative or in an administrative role
  • Bilingual in Spanish and English
  • Minimum typing speed of 40 WPM
  • Medical setting experience is a plus but not required
  • Strong written and verbal communication skills
  • A passion for customer service and helping others!

Pay Range: USD $18.00 - USD $19.00 /Hr.

What Peak Dental Services employees say

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