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Call Center Customer Service Manager Jobs in Spring, TX

Dagen Personnel LLC

Customer Service Rep II

Houston, TX · On-site

$15.25 - $20.75/hr

Maintain continuous control room personnel and management. * Accurately record calls, incidents ... Perform other control room and call center duties as assigned. Required Qualifications * High ...

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

The associate provides excellent customer service through phone calls, emails and/or online chat ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Ascensus

Call Center Representative

Houston, TX · On-site

$19/hr

The associate provides excellent customer service through phone calls, emails and/or online chat ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

... service thousands of prospects and members in their wellness journey. COMPENSATION & PERKS ... Proficiency working with CRM, booking software and Google Suite * Previous call center experience ...

FusionCX

Be Seen First

Healthcare Call Center Representative

Houston, TX · On-site

$14 - $16/hr

Full Healthcare Customer Service Associate (In-Office) Fusion CX | Houston, TX Make a Difference ... At least 1 year of customer service or call center experience required. * Medicare, healthcare, ...

New

Urgent

Openwork

Call Center Representative

Houston, TX · Hybrid

$21.50 - $23/hr

Call Center Representative Location: Houston, TX 77002 | Hybrid after training Pay: $21.50 - $23 ... Provide customers with appropriate resources, correct guidance, and services to meet their need

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

We're a small, fast-growing national call center based in Houston, TX , helping customers schedule quick and reliable water heater service every single day. With busy season in full swing, we're ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Manager JobsCall Center Customer Service Manager Jobs in Spring, TX

Call Center Customer Service Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center customer service manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities near Spring, TX are hiring for Call Center Customer Service Manager jobs?

Cities near Spring, TX with the most Call Center Customer Service Manager job openings:

Infographic showing various Call Center Customer Service Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Call Center Representative

Houston, TX • On-site

Perdue, Brandon, Fielder, Collins and Mott L.L.P.
Law Firms • 201 - 500 employees
Learn more about Perdue, Brandon, Fielder, Collins and Mott L.L.P.external

$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on!
We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth. If this sounds like the right opportunity for you, apply today!
ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP
Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.
A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
QUALIFICATIONS
  • High school diploma or equivalent
  • Previous office experience
  • Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 77008

Apply