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Call Center Customer Service Manager Jobs in Spring, TX

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center ... SAP/ QP1 experience Background in call center environment, and managing account from the customer ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

_ _ We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service ... You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ...

Bocatti Experience

Call Center Representative

Houston, TX · On-site

$17 - $26/hr

Previous call center, customer service, or administrative experience preferred * Strong verbal ... communication and interpersonal skills * Basic computer proficiency and data entry skills * Ability ...

Biz Voice Boost

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

We are seeking a professional and customer-focused Call Center Representative to communicate with customers, answer questions, and provide helpful information about products and services. This role ...

Entertainment Travel Associates

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Contact prospective and existing customers by phone. * Present products and services clearly and ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

RemX

Be Seen First

Remote Call Center Rep | Collections, Scheduling, Sales Exp Welcome

Houston, TX · Remote

$16/hr

Call Center Customer Service * Collections * Outbound Sales * Appointment Scheduling * Healthcare Customer Service * Patient Outreach * Retention or Account Management * Hospitality or Travel ...

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Call Center Customer Service Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center customer service manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities near Spring, TX are hiring for Call Center Customer Service Manager jobs?

Cities near Spring, TX with the most Call Center Customer Service Manager job openings:

Infographic showing various Call Center Customer Service Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Call Center CSR

Houston, TX • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$14.75 - $19/hr

Other

Re-posted 14 days ago

Job description

Call Center CSR

Houston, Texas, United States

$ 22.00 - 23.00 (US Dollar)

About the Job

Call Center CSR needs manufacturing experience

Call Center CSR requires:

Must have: SAP/ QP1 experience

Background in call center environment, and managing account from the customer via email, phone, and emails.

Must be willing to work and ready to engage with the team

Must have manufacturing experience.

Fast pasted environment

Working understanding of color matching

Call Center CSR Duties

On phones regularly, managing multiple accounts

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

May initiate customer contact to proactively identify and address customer needs.

Monitors the resolution process to ensure other departments follow through on requests.

Opens and accurately maintains customer accounts by recording and updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution

Process accurate order entry

Works to understand product schedule for Liquid and Powder Coatings manufacturing sites

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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