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Call Center Contract Jobs in Silver Spring, MD (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

... contract compliance, and real-time response to operational needs. Part time weekend openings ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

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All JobsCall Center Contract JobsCall Center Contract Jobs in Silver Spring, MD

Call Center Contract information

See Silver Spring, MD salary details

$11

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$25

How much do call center contract jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center contract in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Silver Spring, MD?

The most popular types of Call Center jobs in Silver Spring, MD are:

What are popular job titles related to Call Center Contract jobs in Silver Spring, MD?

For Call Center Contract jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Silver Spring, MD look for?

The top searched job categories for Call Center Contract jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Call Center Contract jobs?

Cities near Silver Spring, MD with the most Call Center Contract job openings:

Call Center Contract jobs near you

Customer Care Representatives (Call Center)

Johns Hopkins Medical Management Corporation

Hanover, MD • On-site

$22/hr

Full-time

Re-posted 7 days ago

Job description

Overview
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Johns Hopkins Health System in Baltimore, MD is hiring Customer Care Representatives for the Call Center.
Schedule:
  • Monday- Friday
  • 9am - 5pm
  • Contract Assignment: 3 months, August-October

Location:
  • 100% Remote position
  • Equipment will be provided
  • Employee will need to have efficiently working wi-fi
    • wi-fi will need to pass minimum speed test during interview process
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $22 per hour
Responsibilities
The Johns Hopkins Customer Care Representative (CCR) position is a member experience position - assist with customer outreach calls to encourage customers to schedule their annual visits.
  • Actively works to listen and comprehend what the member is calling about and is responsible for providing accurate information, resolve problems while comprehensively documenting the inquiries details.
  • Requires a helpful, caring and empathetic attitude while communicating effectively both verbally and in writing.
  • Requires complex problem solving skills, a consistent professional demeanor requiring reliable and timely attendance.
  • Work experience includes call center/healthcare service delivery experience with 2 years or equivalent experience in customer
  • Accurate and efficient typing skills; professional written and verbal skills
  • Possesses Excellent Soft Skills with a caring and empathetic attitude, including members to repeat information, speak louder when necessary or more slowly, using alternative questions or explanations, when the initial request/ statement is hard for the senior to understand or complete
  • Good attendance and punctuality habits
  • Ability to work in a highly regulated, structured environment while adhering to Customer Service process, policies and procedures
  • Personable, friendly tone, using empathy when necessary
  • Good listening skills
  • Ability to work independently with little or no Supervision
  • Analytical and problem solving skills; actively seeks solutions to problems with a focus on a superior member experience
  • Ability to navigate multiple systems while resolving complex issues as advocates for our members
  • Willingness to adapt to change/demonstrate flexibility

Qualifications
  • High school diploma or equivalent.
  • Able to place outbound calls professionally and compassionately with the objective of supporting the member in appointment scheduling
  • Able to answer inbound calls professionally and compassionately
  • Able to prioritize providing a positive member experience versus transactional call handling
  • CCR's must be able to focus on member needs by demonstrating strong listening and patience, and Senior sensitivity skills
  • Must be able to complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
  • Must possess the ability to work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members.
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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