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Call Center Consumer Contact Jobs (NOW HIRING)

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

Insperity

Call Center Manager

New Orleans, LA · On-site

$60K - $70K/yr

Direct daily inbound and outbound contact center operations, managing call queues, workflows ... applicable consumer compliance requirements. * Strong leadership, coaching, decision-making ...

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Insperity

Call Center Manager

New Orleans, LA · On-site

$60K - $70K/yr

Direct daily inbound and outbound contact center operations, managing call queues, workflows ... applicable consumer compliance requirements. * Strong leadership, coaching, decision-making ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

What You'll Do * Assist Members within a Call Center / Contact Center environment. * Maintain a ... consumer and real estate loan products and rates. * Support credit union technology, educate ...

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As of Sep 10, 2026, the average hourly pay for call center consumer contact in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Call Center Contact Supervisor

Providence, RI • On-site

Brownhealth
Hospitals
Learn more about Brownhealthexternal

$50K - $83K/yr

Full-time

Re-posted 18 days ago

Brown University Health rating

6.7

Company rating: 6.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

SUMMARY:Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateIn addition, our leaders will demonstrate an aptitude for:Ensure Accountability and Build Effective TeamsDrive Vision and Purpose and Optimize Work ProcessesBy applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.RESPONSIBILITIES:Interviews, hires, assigns, trains and evaluates staff. Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports and performance for quality and performance improvement.Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities. Recommend and draft new or revise policies and procedures as needed.Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly and accessible. Respond to and resolve customer (internal and external) complaints about Contact Center services.Monitor expenses against budget; prepare payroll; order supplies.Perform duties of a Contact Center associate when necessary.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.Provide a positive work environment. Provide support and positive feedback.Must be flexible.Perform other related duties as required.MINIMUM QUALIFICATIONS:BASIC KNOWLEDGE:Equivalent to a High School DiplomaEXPERIENCE:Minimum 5 years of experience in a Contact/Call Center Environment. Supervisory experience PreferredExcellent communications / language skills.Computer Skill Level: Proficient SUPERVISORY RESPONSIBILITYupervises up to 30 FTEs.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

8:30am-5:00pm M-F

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

What Brown University Health employees say

Pay

Benefits

Hours and flexibility

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