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Call Center Concierge Jobs (NOW HIRING)

Concert Golf Partners

Member Services Concierge

Lake Mary, FL · On-site

$13.50 - $17.50/hr

The Call Center Concierge will serve as a primary point of contact for customers seeking assistance. This role requires exceptional communication skills, a customer-centric attitude, and the ability ...

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

Deliver high-touch "white glove" concierge-level service. Other duties as assigned. Requirements ... Familiarity with call center metrics and performance standards (a plus). Experience with Five9 ...

SPS North America

Call Center Manager

New York, NY

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... and concierge services, and other business support offerings. Our clients include leading ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... and concierge services, and other business support offerings. Our clients include leading ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Through the nurse line, Zest extends true concierge care to all. Zest's call center nurses are key representatives that deliver this extraordinary level of service to members on a continuous basis.

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Through the nurse line, Zest extends true concierge care to all. Zest's call center nurses are key representatives that deliver this extraordinary level of service to members on a continuous basis.

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Call Center Concierge information

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How much do call center concierge jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call center concierge?

Call Center Concierges are customer service professionals who provide personalized assistance and support to callers, often acting as the first point of contact for a company. They handle inquiries, resolve issues, and may also help guide customers to the appropriate department or service. Unlike traditional call center agents, concierges often focus on creating a high-quality, tailored experience for each caller. Their role is essential in building customer satisfaction and loyalty. They utilize communication skills, company knowledge, and problem-solving abilities to ensure each customer receives the help they need.

How does a call center concierge typically collaborate with other departments to resolve customer issues?

A Call Center Concierge often acts as a liaison between customers and multiple internal departments such as technical support, billing, and sales. When a customer's request goes beyond standard procedures, the concierge will coordinate with these teams to gather accurate information or escalate the issue for specialized assistance. This role requires clear communication, thorough documentation, and strong follow-up to ensure a seamless customer experience. Regular collaboration meetings and use of shared CRM systems are standard practices to keep everyone aligned and informed.

What are the key skills and qualifications needed to thrive as a call center concierge, and why are they important?

To thrive as a Call Center Concierge, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in this role. These skills ensure exceptional customer experiences, efficient issue resolution, and maintain a positive brand image for the company.

What is the difference between Call Center Concierge vs Call Center Agent?

AspectCall Center ConciergeCall Center Agent
Primary RoleProvides personalized assistance, concierge services, and premium customer supportHandles inbound/outbound calls, resolves customer inquiries, and provides general support
CredentialsCustomer service experience, communication skills, sometimes specialized trainingCustomer service experience, basic communication skills, training provided
Work EnvironmentLuxury or high-end service settings, often more personalized interactionsCall centers, various industries, high-volume environments
Employer & IndustryHotels, luxury services, premium brandsTelecommunications, retail, finance, and other sectors

While both roles involve customer interaction, a Call Center Concierge focuses on personalized, high-end service, whereas a Call Center Agent handles general customer inquiries in high-volume environments. The roles share similar credentials but differ in service level and work setting.

Do call center concierges make good money?

Call center concierges typically earn an hourly wage that ranges from minimum wage to around $15-$20 per hour, depending on experience, location, and employer. Some positions offer additional benefits or bonuses, but overall, the pay is considered moderate compared to other customer service roles.

How to become a call center concierge with no experience?

To become a call center concierge with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteer work or entry-level positions. Many employers provide on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level role in a call center environment.
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What job categories do people searching Call Center Concierge jobs look for?

The top searched job categories for Call Center Concierge jobs are:

Call Center Concierge jobs near you
Infographic showing various Call Center Concierge job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Manager, Call Center (Concierge)

Oriental Financial Services LLC

San Juan, PR • On-site

Full-time

Re-posted 16 hours ago

Job description

The Manager, Remote Network (Call Center Concierge) is responsible for the oversight of the Concierge team. Ensure the team serves high-end customers with a sharp and professional business approach. Increases revenues and portfolio by building good will and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to satisfaction. Position works on-site based in San Juan, PR.
MAJOR DUTIES & RESPONSIBILITIES:
  • Manage high-value customer relations and offer the right solutions by understanding the true needs and by providing concierge-type service. Provide personalized and caring experiences.
  • Identifying potential new clients and working with them to build a lasting relationship to manage their wealth.
  • Identify opportunities to cross-sell banking products and services to clients, such as accounts, mortgages, insurance, and investment products, to maximize revenue and deepen client relationships.
  • Offer personalized financial advice and solutions tailored to the client's financial management objectives, including investment options. Anticipate and resolve client requests to exceed expectations.
  • Assist clients with their banking transactions and service requirements while building relationships and helping identify financial needs.
  • Promote agents' anticipation and resolution of client requests to exceed expectations, no matter how small or large the request.
  • Make sure high-value customers are aware of all we can do, to make their financial lives better.
  • Be self-sufficient in developing creative solutions to complex challenges presented by customers.
  • Be willing to assume risk and make decisions when critical or urgency emerges.
  • Cultivate, and create strong, authentic, and trusted relationships between the team and customers.
  • Comply and exceed engagement and service level performance targets.
  • Re-engage inactive high-value customers.
  • Use negotiation talents to solve service issues, provide financial solutions and provide expert advice towards customers' needs.
  • Position himself as the customer owner by making sure any issue escalated or referred to other areas is solved with agility and priority.
  • Make sure the team follows up on any open issue, referral, or consultation until it is solved and confirm customer satisfaction no matter if the issue was assigned to others.
  • Grow relationships and generate additional product bonding and generate referrals from satisfied customers.
  • Strengthen bank relationships with clients and the team, utilizing excellent communication techniques, professional projection, and image.
  • Stay updated on economic trends, the stock market, and relevant topics to engage in customer conversations.
  • Calls on prospective and existing customers to develop professional relationships; solicit new business. Follows up after the initial service or sales encounter.
  • Oversee the comprehensive management of Elite segment clients, including onboarding processes, proactive follow-up, and ongoing maintenance. Ensure compliance with the institution's defined quality and service standards, delivering a differentiated experience through the Concierge program.
  • Lead the team in the effective implementation of institutional cross-selling and deepening strategies, aimed at strengthening relationships with Elite clients. Promote engagement with Oriental by fostering long-term relationships and maximizing the bank's value proposition.
  • Participate in training programs, certifications, or required licenses to support specialized functions, ensuring that critical knowledge and competencies remain up to date.
  • Encourage active team participation in initiatives targeting Concierge segment clients, with the goal of strengthening relationships, fostering authentic connections, and delivering meaningful experiences that enhance the customer journey and promote long-term loyalty.
  • Facilitate collaboration across service lines, ensuring the team responds effectively to operational demands from areas such as Onboarding, Concierge Line, Elite, among others. Guarantee comprehensive coverage, service continuity, and a frictionless client experience.
  • Supervise and support the professional development of the team, ensuring their participation in training programs, certifications, and required licenses to keep key competencies and specialized knowledge current.
  • Represent the Concierge team in activities, fostering strong and lasting relationships with program clients through personalized and proactive service.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Finance or related field required.
  • At least three (3) years' experience in a financial services company or related work of management required. Supervisory experience in call center environment is highly-desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Excellent consulting, sales, interpersonal and communication skills (written and public speaker).
  • People oriented - deals effectively with clients of diverse social and gender groups.
  • Strong analytical, decision making and problem-solving skills.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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