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Call Center Concierge Jobs (NOW HIRING)

Pinnacle Home Care Inc.

Concierge - Home Health RN

Oldsmar, FL · On-site

$14.25 - $18.25/hr

... Concierge to join our award-winning team. Key Responsibilities: * Answer incoming and/or make ... call center environment. * Demonstrate the ability to prioritize and multitask, operate multiple ...

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Clever Real Estate

Home Concierge Specialist

$45K - $47K/yr

Home Concierge Specialist Location: Remote (United States) Compensation: • $45,000-$49,000 base ... Experience in sales, customer service, or a call-center environment. * Comfort in a remote support ...

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Call Center Concierge information

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$11

$18

$25

How much do call center concierge jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call center concierge job description?

A call center concierge is responsible for providing personalized customer service over the phone or via digital channels, assisting clients with inquiries, reservations, or technical support. The role requires strong communication skills, problem-solving abilities, and familiarity with customer management software. It often involves working in a fast-paced environment with a focus on delivering high-quality service to enhance customer satisfaction.

What qualifications do I need to be a concierge?

To be a call center concierge, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and familiarity with computer systems and phone protocols. Some positions may require previous experience in customer service or hospitality, and proficiency in multiple languages can be an advantage.

How does a Call Center Concierge typically collaborate with other departments to resolve customer issues?

A Call Center Concierge often acts as a liaison between customers and multiple internal departments such as technical support, billing, and sales. When a customer's request goes beyond standard procedures, the concierge will coordinate with these teams to gather accurate information or escalate the issue for specialized assistance. This role requires clear communication, thorough documentation, and strong follow-up to ensure a seamless customer experience. Regular collaboration meetings and use of shared CRM systems are standard practices to keep everyone aligned and informed.

What is the difference between Call Center Concierge vs Call Center Agent?

AspectCall Center ConciergeCall Center Agent
Primary RoleProvides personalized assistance, concierge services, and premium customer supportHandles inbound/outbound calls, resolves customer inquiries, and provides general support
CredentialsCustomer service experience, communication skills, sometimes specialized trainingCustomer service experience, basic communication skills, training provided
Work EnvironmentLuxury or high-end service settings, often more personalized interactionsCall centers, various industries, high-volume environments
Employer & IndustryHotels, luxury services, premium brandsTelecommunications, retail, finance, and other sectors

While both roles involve customer interaction, a Call Center Concierge focuses on personalized, high-end service, whereas a Call Center Agent handles general customer inquiries in high-volume environments. The roles share similar credentials but differ in service level and work setting.

What job makes $10,000 a month without a degree?

A call center concierge typically does not earn $10,000 a month without specialized skills or experience. High earnings in customer service roles are uncommon without advanced training, certifications, or management responsibilities. Most positions with such income levels require significant experience, sales success, or leadership roles in related fields.

How much is the salary of a concierge?

A call center concierge typically earns an average salary ranging from $30,000 to $45,000 per year, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses for excellent customer service skills and familiarity with communication tools like CRM systems.

What are the key skills and qualifications needed to thrive as a Call Center Concierge, and why are they important?

To thrive as a Call Center Concierge, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in this role. These skills ensure exceptional customer experiences, efficient issue resolution, and maintain a positive brand image for the company.

What are Call Center Concierges?

Call Center Concierges are customer service professionals who provide personalized assistance and support to callers, often acting as the first point of contact for a company. They handle inquiries, resolve issues, and may also help guide customers to the appropriate department or service. Unlike traditional call center agents, concierges often focus on creating a high-quality, tailored experience for each caller. Their role is essential in building customer satisfaction and loyalty. They utilize communication skills, company knowledge, and problem-solving abilities to ensure each customer receives the help they need.
More about Call Center Concierge jobs
What job categories do people searching Call Center Concierge jobs look for? The top searched job categories for Call Center Concierge jobs are:
Call Center Concierge jobs near you
Commercial Operations Representative - Call Center

Commercial Operations Representative - Call Center

Turner Pest Control

Jacksonville, FL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Turner Pest Control rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 31 rated pest control companies

Job description

If you love making people happy and delivering phenomenal customer service, Turner Pest Control has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Commercial Operations Representative to join our team. A business thrives based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly critical component of the continued success of Tuner Pest Control. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you!
Turner Pest Control is proud to offer our employees a host of outstanding benefits!
What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!
Health and Well-being:
  • Blue Cross Blue Shield medical PPO options
  • Delta Dental and Vision
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Plans (HSA) available with qualified plans

Financial Security:
  • Competitive hourly compensation
  • 401(k) Savings Plan
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:
  • Enjoy stable, year-round employment with opportunities for growth
  • Paid training
  • Paid time off and eight paid holidays
  • Opportunities for advancement

What You'll Do... As a Commercial Operations Representative at Turner Pest Control, you will be the friendly and professional voice our customers count on. You'll handle incoming calls and emails, helping customers with scheduling, billing, and general service questions. You'll work in a fast-paced environment, often juggling multiple tasks at once while ensuring each customer feels valued and heard. Whether you're answering complex billing questions, coordinating services across departments, or following up on previous requests, your goal is to resolve issues quickly and leave every customer with a great impression of our company. You'll also make outbound calls and send emails related to service renewals and appointment reminders, all while maintaining clear and positive communication with teammates, field staff, and managers. Your positive attitude, problem-solving skills, and commitment to excellent service will make a meaningful impact every day.
Who You Are... What does it take to be a successful Customer Service Representative at Turner Pest Control? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...
  • One or more years of administrative/office experience
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
  • High School Diploma or equivalent
  • One year call center experience (Preferred)

Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round.
EOE/M/F/Vet/Disabled
Turner Pest Control is a Drug-Free Workplace

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