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Call Center Concierge Jobs (NOW HIRING)

Cellular Sales

Call Center Representative

Rochester, NY

$17 - $20/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... a concierge level customer experience both during and after the sale. Our more than 7000 team ...

HealthBird

Member Concierge

Miami, FL · On-site

$17/hr

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

THE ONE GROUP Denver

Call Center Supervisor

Denver, CO

$23 - $24/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Concierge Reports  Side Projects for DOP's & Management: Comp sets, Printing training manuals ...

HealthBird

Member Concierge

Miami, FL · On-site

$17/hr

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

Cellular Sales

Call Center Representative

Savannah, GA · On-site

$15 - $18.75/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... concierge level customer experience both during and after the sale. Our more than 6,000 team ...

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

Based at our Newport Beach headquarters, our centralized call center is the heart of patient ... As a Concierge Representative, you will play a pivotal role in shaping the patient experience ...

Caruso

Concierge Ambassador

Palisades, TX

$20 - $22/hr

... retail center. Concierge Ambassadors are direct liaisons who interact with guests and residents ... and call codes to ensure clear, professional, and efficient coordination across departments ...

NakedMD

Concierge Representative

Newport Beach, CA

$20 - $25/hr

Based at our Newport Beach headquarters, our centralized call center is the heart of patient ... As a Concierge Representative, you will play a pivotal role in shaping the patient experience ...

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

Based at our Newport Beach headquarters, our centralized call center is the heart of patient ... As a Concierge Representative, you will play a pivotal role in shaping the patient experience ...

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Call Center Concierge information

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How much do call center concierge jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call center concierge job description?

A call center concierge is responsible for providing personalized customer service over the phone or via digital channels, assisting clients with inquiries, reservations, or technical support. The role requires strong communication skills, problem-solving abilities, and familiarity with customer management software. It often involves working in a fast-paced environment with a focus on delivering high-quality service to enhance customer satisfaction.

What qualifications do I need to be a concierge?

To be a call center concierge, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and familiarity with computer systems and phone protocols. Some positions may require previous experience in customer service or hospitality, and proficiency in multiple languages can be an advantage.

How does a Call Center Concierge typically collaborate with other departments to resolve customer issues?

A Call Center Concierge often acts as a liaison between customers and multiple internal departments such as technical support, billing, and sales. When a customer's request goes beyond standard procedures, the concierge will coordinate with these teams to gather accurate information or escalate the issue for specialized assistance. This role requires clear communication, thorough documentation, and strong follow-up to ensure a seamless customer experience. Regular collaboration meetings and use of shared CRM systems are standard practices to keep everyone aligned and informed.

What is the difference between Call Center Concierge vs Call Center Agent?

AspectCall Center ConciergeCall Center Agent
Primary RoleProvides personalized assistance, concierge services, and premium customer supportHandles inbound/outbound calls, resolves customer inquiries, and provides general support
CredentialsCustomer service experience, communication skills, sometimes specialized trainingCustomer service experience, basic communication skills, training provided
Work EnvironmentLuxury or high-end service settings, often more personalized interactionsCall centers, various industries, high-volume environments
Employer & IndustryHotels, luxury services, premium brandsTelecommunications, retail, finance, and other sectors

While both roles involve customer interaction, a Call Center Concierge focuses on personalized, high-end service, whereas a Call Center Agent handles general customer inquiries in high-volume environments. The roles share similar credentials but differ in service level and work setting.

What job makes $10,000 a month without a degree?

A call center concierge typically does not earn $10,000 a month without specialized skills or experience. High earnings in customer service roles are uncommon without advanced training, certifications, or management responsibilities. Most positions with such income levels require significant experience, sales success, or leadership roles in related fields.

How much is the salary of a concierge?

A call center concierge typically earns an average salary ranging from $30,000 to $45,000 per year, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses for excellent customer service skills and familiarity with communication tools like CRM systems.

What are the key skills and qualifications needed to thrive as a Call Center Concierge, and why are they important?

To thrive as a Call Center Concierge, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Outstanding patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in this role. These skills ensure exceptional customer experiences, efficient issue resolution, and maintain a positive brand image for the company.

What are Call Center Concierges?

Call Center Concierges are customer service professionals who provide personalized assistance and support to callers, often acting as the first point of contact for a company. They handle inquiries, resolve issues, and may also help guide customers to the appropriate department or service. Unlike traditional call center agents, concierges often focus on creating a high-quality, tailored experience for each caller. Their role is essential in building customer satisfaction and loyalty. They utilize communication skills, company knowledge, and problem-solving abilities to ensure each customer receives the help they need.
More about Call Center Concierge jobs
What job categories do people searching Call Center Concierge jobs look for? The top searched job categories for Call Center Concierge jobs are:
Call Center Concierge jobs near you

Call Center Operator

Retina Consultants San Diego

Poway, CA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 hours ago

Job description

Retina Consultants San Diego is the oldest and most prestigious Retina practice in San Diego, with concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, heavy involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques. RCSD has offices throughout San Diego, with our home base in Poway and Satellite offices in La Jolla, Carlsbad, Coronado, and Kearny Mesa. We have four physicians who are leaders in their field and routinely lecture around the country and at national meetings. We are looking for an excellent candidate to join our team. Ideally, we would find a motivated candidate with a strong work ethic, empathetic towards patients, and high attention to detail. Candidates must work well with others and help us to always prioritize the patient experience
  • Maintains respectful attitude towards patients, RCSD leadership and peers.
  • Coordinates appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system.
  • Works in collaboration with the Patient Care Coordinators.
  • Scheduling new patient's appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
  • Experience with demographic entry and insurance verification.
  • Assist with all messaging from the patient to the physician in a timely manner.
  • Ensures Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
  • Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out
  • Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department.
  • Oversees phone tree call volume by extension.
  • Assist manager with training of new personal.
  • Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
  • Stays up to date with Nextech reports as requested by the practice providers.
  • Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report)
  • Mails out no-show letters, return appointment postcards.
  • Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
  • Assist with answering of multiline telephone.
  • Required to complete minimum of 40 to 50 calls per day to meet daily quota.
  • Files/scans health related reports/information in appropriate sections of the electronic medical record system.
  • Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
  • Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
  • Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals)
  • Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
  • Performs other duties as assigned.
  • Participates in additional projects as needed.

We offer excellent candidates the following:
  • Competitive salary.
  • Paid vacation time.
  • Year-end bonus.
  • Paid Medical, Dental, Vision benefits
  • 401K Contribution Match

Candidates must have the following:
  • Experience working as a call center operator.
  • Strong skills in using electronic health records (Nextech).
  • High school diploma or GED.
  • A desire to provide kind and compassionate customer service.
  • Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.

Ideal candidates also have:
  • Experience as a call center operator/receptionist in an Ophthalmology and/or Retina practice.
  • Fluency in Spanish and English is a plus.

Job Type:
This is a full-time position with hours from 8am-5pm, Monday through Friday.
Feel free to visit our website at www.rcsd.com

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