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Call Center Collections Jobs in Dallas, TX (NOW HIRING)

MCI Careers

Bilingual Call Center Representative

Dallas, TX · On-site

$17 - $19/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Bilingual Call Center Representative

Dallas, TX · On-site

$17 - $19/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

TEKsystems

Call Center Representative

Euless, TX · On-site

$23 - $25.50/hr

No heavy collections -- escalation teams handle those accounts 2. Customer Care Representative ... Bachelors Degree * 1+ year of customer service experience (call center experience a plus)

TEKsystems

Call Center Representative

Euless, TX · On-site

$23 - $25.50/hr

No heavy collections -- escalation teams handle those accounts 2. Customer Care Representative ... Bachelors Degree * 1+ year of customer service experience (call center experience a plus)

MCI Careers

Call CenterCollections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions ...

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All JobsCall Center Collections JobsCall Center Collections Jobs in Dallas, TX

Call Center Collections information

See Dallas, TX salary details

$5

$18

$33

How much do call center collections jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center collections in Dallas, TX is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $18.80 per hour, depending on experience, location, and employer.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Dallas, TX?

For Call Center Collections jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in Dallas, TX look for?

The top searched job categories for Call Center Collections jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Call Center Collections jobs?

Cities near Dallas, TX with the most Call Center Collections job openings:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Dallas, TX as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,429 per year, or $18.5 per hour.

Call Center Customer Care Representative

AT&T

Richardson, TX • On-site

$22.88/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 2221 Lakeside Blvd Richardson, TX 75082 location. If selected, you must be able to report to this work location.

How you'll make an impact

As a Business Premier Service Consultant, you'll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You'll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you'll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.

What your day-to-day will look like

  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T's products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Assist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
  • Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $22.88 per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

What we're looking for

  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Problem-Solving Skills
  • Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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