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Call Center Collections Manager Jobs in Texas (NOW HIRING)

Firehouse Roofing

Be Seen First

Call Center Manager

Rockwall, TX · On-site

$65K - $75K/yr (+ commission)

Call Center Manager Firehouse Roofing MONDAY-FRIDAY 8:00AM-4:00PM $65,000-$75,000, plus bonuses FULL BENEFITS PACKAGE JOB SUMMARY The Call Center Manager is responsible for leading and overseeing the ...

ARStrat

Medical Collections Representative

Denison, TX · On-site

$15/hr

Manage and resolve overdue medical accounts. * Assist patients with payment arrangements and ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

TEKsystems

Collections Representative

Fort Worth, TX · On-site

$21/hr

In this position, you will work in a fast-paced, high-volume call center environment, helping ... Familiarity with collections management systems and account resolution processes. Training Schedule ...

MCI Careers

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

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Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities in Texas are hiring for Call Center Collections Manager jobs?

Cities in Texas with the most Call Center Collections Manager job openings:

Medical Collections Representative

Denison, TX

GetixHealth
Health Care and Social Assistance • 51 - 200 employees
Learn more about GetixHealthexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Manage and resolve overdue medical accounts.

  • Assist patients with payment arrangements and disputes, and collaborate with insurance companies for re-billing.

  • Perform skip tracing to locate missing payments.

GetixHealth rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

370th of 501 rated business services

Job description

Join Our Team as a Medical Billing and Collections Rep!

Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We’re looking for someone who’s customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let’s get started!

Position Summary:

As a Medical Billing and Collections Representative, you will play a crucial role in managing delinquent medical accounts and ensuring timely resolution. Your responsibilities will include helping patients with payment arrangements, addressing account disputes, and collaborating with insurance companies for re-billing. You will also perform skip tracing to locate missing payments. A professional, respectful demeanor is essential when interacting with patients and colleagues.

Compensation:

  • Hourly Rate: $15.00 per hour

  • Bonus Potential: Eligible for up to a $3,500 monthly bonus based on performance.

Work Hours:

  • Shift Options: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM

Position Requirements:

    • Manage and resolve overdue medical accounts.

    • Assist patients with payment arrangements and disputes.

    • Re-bill insurance companies as needed.

    • Maintain accurate account records.

    • Collaborate with billing teams and insurance companies.

    Qualifications:
    • Education: High school diploma / GED
    • Experience: 1- 2 years’ experience in Call center/Collections operations in a Healthcare field. Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid. 
    Requirements:
    • Strong communication and organizational skills.
    • Ability to work independently and meet goals.
    • Experience with medical billing software is a plus.
    • Previous collections or customer service experience preferred.

    • Ability to handle over 100 calls per day.

    • Bilingual in Spanish Preferred

    Benefits & Incentives:
    • Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
    • Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
    • 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
    • Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
    • Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.
      About ARStrat/GetixHealth:

      Founded in 1992, ARStrat/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

      ARStrat is an equal employment opportunity employer and participates in E-Verify. 

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