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Call Center Collections Manager Jobs in Texas (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

Nationwide collections experience * Experience meeting deadlines Core Duties & Responsibilities ... Demonstrate ability to effectively manage time, and understand directives * Excellent written and ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

The call center research assistant will complete tasks with other team members under management ... Nationwide collections experience * Experience meeting deadlines Core Duties amp; Responsibilities:

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

Nationwide collections experience * Experience meeting deadlines Core Duties & Responsibilities ... Demonstrate ability to effectively manage time, and understand directives * Excellent written and ...

ValorVIP

Contact Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Meet or exceed daily and monthly collection targets and call quality standards. CANDIDATE ... You may be asked by your supervisors or managers to perform other duties. You will be evaluated in ...

ARStrat

Medical Collections Representative

Denison, TX · On-site

$15/hr

Manage and resolve overdue medical accounts. * Assist patients with payment arrangements and ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

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Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities in Texas are hiring for Call Center Collections Manager jobs?

Cities in Texas with the most Call Center Collections Manager job openings:

Call Center Representative / Collections Specialist

Houston, TX • On-site

UNIVERSAL FIDELITY, LP
Finance and Insurance • 51 - 200 employees
Learn more about UNIVERSAL FIDELITY, LPexternal

$15.50/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 6 days ago

Job description

Are you confident on the phone and comfortable handling financial conversations?
We're looking for motivated Call Center Representatives to join our growing team.
If you're goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.
What You'll Do
  • Make outbound and receive inbound calls regarding outstanding accounts
  • Communicate clearly and professionally
  • Negotiate payment arrangements and resolve account balances
  • Update customer records accurately in our system
  • Meet daily and monthly performance targets

Why You'll Love This Role
  • Competitive base salary
  • Paid training and ongoing support
  • Location of the office is right off I-10
  • Stable, full-time position
  • Supportive, results-driven team environment

What We're Looking For
  • Strong communication and negotiation skills
  • Comfortably discussing financial matters
  • Basic computer skills
  • Previous call center or collections experience is a plus (not required - we train the right person)

Who Thrives Here
  • Confident communicators
  • Resilient and goal-oriented individuals
  • People motivated by performance bonuses
  • Candidates who enjoy structured targets and measurable success

Growth Opportunities
High performers can advance into:
  • Team Lead
  • Quality Assurance
  • Account Management

We promote from within.
How to Apply
Send your resume and include:
  • Your availability
  • Interviews are being scheduled immediately.

Why You'll Love It Here:
  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

Pay Details
  • The positions starting pay is $15.75/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!
Find us on Facebook and LinkedIn!

Apply