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Call Center Campaign Manager Jobs (NOW HIRING)

PenFed Credit Union

Campaign Manager

Omaha, NE · Hybrid

$69K - $133K/yr

Overview PenFed is hiring a (Hybrid) Campaign Manager at our Omaha, Nebraska Service Center. The primary purpose of the Campaign Manager will be to drive strategy, development and execution of ...

HR Acuity LLC

Marketing Campaign Manager

$96K - $118K/yr

Not a broad, generalist marketing Email and campaign management have to be the center of gravity, not a side responsibility. * Not a marketing operations or systems administration role focused only ...

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...

Secure Code Warrior Limited

SCW is at the center of that shift, and growth is the engine that gets us there. This role is where ... Strong project management instincts -- but you lead with the campaign, not the Gantt chart * The ...

HR Acuity LLC

Marketing Campaign Manager

NJ · Remote

$115K - $140K/yr

Not a broad, generalist marketing Email and campaign management have to be the center of gravity, not a side responsibility. * Not a marketing operations or systems administration role focused only ...

Tektronix

Senior Campaign Manager

Austin, TX · Remote

Senior Campaign Manager - ABM & Field Marketing Location: Remote US Time zone Reports to: VP, ... At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

AnswerNet

Call Center Agent

$16/hr

Handles both inbound and outbound queues, chat queues, and email queues, per the campaign ... Other requirements which may vary as determined by management. * Driven by Success: the want to ...

Tektronix

Senior Campaign Manager

Senior Campaign Manager - ABM & Field Marketing Location: Remote US Time zone Reports to: VP, ... At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the ...

Fortive

Senior Campaign Manager

Austin, TX · On-site

Overview We are seeking a strategic and results-driven Senior Campaign Manager with strong Account ... At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the ...

Cerida Investment Corp

Call Center Agent

El Paso, TX · On-site

$16/hr

Handles both inbound and outbound queues, chat queues, and email queues, per the campaign ... Other requirements which may vary as determined by management. * Driven by Success: the want to ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Streamline call center processes and workflows to improve efficiency and outcomes ... Collaborate with marketing, CRM, and operations teams to support lead generation and campaign ...

Cerida Investment Corp

Call Center Agent

El Paso, TX · On-site

$16/hr

Handles both inbound and outbound queues, chat queues, and email queues, per the campaign ... Other requirements which may vary as determined by management. * Driven by Success: the want to ...

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Call Center Campaign Manager information

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How much do call center campaign manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center campaign manager in the United States is $35.51, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $43.99 per hour, depending on experience, location, and employer.

What does a call center campaign manager do?

A Call Center Campaign Manager oversees the planning, execution, and monitoring of marketing or sales campaigns conducted through a call center. They are responsible for developing strategies, setting campaign goals, managing budgets, and analyzing performance metrics to ensure campaigns achieve desired outcomes. Additionally, they coordinate with team leaders and agents, provide training, and implement technologies or processes to improve efficiency and results. Their role is crucial for maximizing the effectiveness of outbound and inbound call campaigns while ensuring high customer satisfaction.

What are some common challenges faced by a call center campaign manager, and how can they be effectively addressed?

A Call Center Campaign Manager often encounters challenges such as maintaining agent motivation, ensuring campaign targets are met, and adapting quickly to changing client requirements. Effective solutions include fostering open communication with team members, using real-time analytics to monitor performance, and providing regular training to keep agents engaged and informed. Additionally, collaborating closely with quality assurance and operations teams can help identify and resolve issues promptly, ensuring campaigns run smoothly and achieve desired outcomes.

What are the key skills and qualifications needed to thrive as a call center campaign manager, and why are they important?

To thrive as a Call Center Campaign Manager, you need expertise in campaign planning, analytics, and team leadership, often supported by a degree in business or communications. Familiarity with customer relationship management (CRM) software, call center platforms, and data reporting tools is essential. Strong organizational, problem-solving, and interpersonal communication skills set top performers apart in this role. These abilities ensure effective campaign execution, high team performance, and achievement of client or company goals in a dynamic call center environment.

What are popular job titles related to Call Center Campaign Manager jobs?

For Call Center Campaign Manager jobs, the most frequently searched job titles are:

Contact Center Systems Manager

Austin, TX

DaBella Exteriors Careers
Construction • 1 - 5K employees
Learn more about DaBella Exteriors Careersexternal

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

DaBella rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do
  • Lead administration and optimization of call center platforms, primarily Five9
  • Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
  • Manage dialing strategies and campaign performance to improve productivity and connect rates
  • Monitor system performance and troubleshoot issues to ensure reliable operation
  • Administer user access, permissions, and platform configurations
  • Support integrations between Five9, Salesforce, and other enterprise systems
  • Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
  • Collaborate with data teams to develop reporting and dashboards for call center performance metrics
  • Create documentation, SOPs, and training materials
  • Mentor junior administrators and support team members
  • Ensure compliance with security, privacy, and operational standards
Qualifications
  • 5+ years of experience administering and managing call center platforms
  • Experience with Five9 or similar CCaaS platforms
  • Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
  • Working knowledge of Salesforce or comparable CRM systems
  • Experience supporting high-volume call center environments
  • Strong troubleshooting, analytical, and organizational skills
  • Ability to collaborate effectively across technical and business teams

Preferred:

  • Leadership, supervisory, or team lead experience
  • Five9 or other CCaaS certifications
  • Experience with Salesforce Service Cloud
  • Experience with workforce management and analytics tools
  • Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
  • Strong documentation and training experience

Benefits & Perks:

  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
  • Paid professional development, leadership training, and relocation opportunities nationwide
  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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