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Call Center Campaign Manager Jobs (NOW HIRING)

DCCC

Campaign Call Time Manager

Washington, DC · On-site

The Call Time Manager is tasked with managing a candidate's call time and assisting in the campaign's fundraising goals. The Call Time Manager will sit with the candidate during call time, log all ...

Centre Technologies

Marketing Campaign Manager

Houston, TX · On-site

$90K - $110K/yr

Centre Technologies is seeking a strategic and results-driven Marketing Campaign Manager to plan, develop, execute, and optimize integrated marketing campaigns across multiple lines of business ...

Advanced Micro Devices

As Integrated Campaign Manager, Data Center, you will serve as the central hub for global campaign management, connecting business unit and segment priorities to integrated marketing campaigns that ...

Centre Technologies

Marketing Campaign Manager

Houston, TX · On-site

$90K - $110K/yr

Centre Technologies is seeking a strategic and results-driven Marketing Campaign Manager to plan, develop, execute, and optimize integrated marketing campaigns across multiple lines of business ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100 - $120/hr

... understanding of call routing, IVR configurations, campaign management, and real-time ... center environmentsStrong troubleshooting, analytical, and organizational skillsAbility to ...

DCM Services LLC

Call Center Dialing Administrator

$58K - $72K/yr

About the Role We're looking for a Call Center Dialing Admin to own the day-to-day setup ... campaign management platform. * Proficiency writing and running basic queries in Microsoft Access.

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Strong understanding of call routing, IVR configurations, campaign management, and real-time ...

Secure Code Warrior

Campaign Manager

SCW is at the center of that shift, and growth is the engine that gets us there. This role is where ... Strong project management instincts - but you lead with the campaign, not the Gantt chart * The ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Strong understanding of call routing, IVR configurations, campaign management, and real-time ...

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Call Center Campaign Manager information

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$14

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$68

How much do call center campaign manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center campaign manager in the United States is $35.51, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $43.99 per hour, depending on experience, location, and employer.

What does a call center campaign manager do?

A Call Center Campaign Manager oversees the planning, execution, and monitoring of marketing or sales campaigns conducted through a call center. They are responsible for developing strategies, setting campaign goals, managing budgets, and analyzing performance metrics to ensure campaigns achieve desired outcomes. Additionally, they coordinate with team leaders and agents, provide training, and implement technologies or processes to improve efficiency and results. Their role is crucial for maximizing the effectiveness of outbound and inbound call campaigns while ensuring high customer satisfaction.

What are some common challenges faced by a call center campaign manager, and how can they be effectively addressed?

A Call Center Campaign Manager often encounters challenges such as maintaining agent motivation, ensuring campaign targets are met, and adapting quickly to changing client requirements. Effective solutions include fostering open communication with team members, using real-time analytics to monitor performance, and providing regular training to keep agents engaged and informed. Additionally, collaborating closely with quality assurance and operations teams can help identify and resolve issues promptly, ensuring campaigns run smoothly and achieve desired outcomes.

What are the key skills and qualifications needed to thrive as a call center campaign manager, and why are they important?

To thrive as a Call Center Campaign Manager, you need expertise in campaign planning, analytics, and team leadership, often supported by a degree in business or communications. Familiarity with customer relationship management (CRM) software, call center platforms, and data reporting tools is essential. Strong organizational, problem-solving, and interpersonal communication skills set top performers apart in this role. These abilities ensure effective campaign execution, high team performance, and achievement of client or company goals in a dynamic call center environment.

What are popular job titles related to Call Center Campaign Manager jobs?

For Call Center Campaign Manager jobs, the most frequently searched job titles are:

Customer Service Center Representative

San Antonio, TX • On-site

Broadway Bank
See more jobs at Broadway Bankexternal

$14 - $18/hr

Full-time

Re-posted 6 days ago

Job description

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purpose of the Position:

Acts as the inbound pointof sales and service for the Customer Service Center and offers bank productsand services to existing and prospective customers. This includes workingtowards achieving specific individual and call center goals. Works to servicecustomers in accordance with the Broadway Bank experience and ensurescompliance with all applicable bank policies, procedures, state laws andfederal regulations.

Key Accountabilities:

  • Answers incoming calls by effectively communicating with existing and prospective customers through profiling to uncover financial needs.
  • Demonstrate skills in acquiring, expanding and retaining customers and refer customers to the appropriate line of business partner.
  • Participate in call center campaign activities.
  • Deliver the distinctive customer experience aligned with the Broadway Bank Mission, Vision and Values.
  • Performs outbound or follow-up calls to existing and prospective customers and works toward a first call resolution process.
  • Maintain an effective level of product and program knowledge.
  • Process a variety of routine and complextransactions for call center customers including transfers, loan payments,account research, maintenance and reconciliation. Role will also includedisclosing the availability of funds based on pending transactions, researchand reporting in determining fraudulent account activity, retrieving andreviewing legal documents and including account retention all in a timelymanner.
  • Ensuresall customer transactions are processed in compliance with operational,technical and regulatory requirements and that all security procedures areconsistently followed. 
  • Complete documentation necessary to maintain open or closed deposit accounts and process loan applications.
  • Performs other duties as assigned.
  • Performance Measurements
    • Individual Sales Activity and Productions Goals
    • Call Center Five Star Goals
    • Call Quality
    • Adherence to Schedule within the Calabrio Scheduling software
    • Attain Certification on Bank Products and Services
    • Attain Certification on Regulatory training job requirements

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