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Call Center Associate Jobs in Toronto, ON (NOW HIRING)

Imperial PFS

Bilingual Collection Associate

Toronto, ON · Remote

CA$45K - CA$52K/yr

At least 1+ years of prior experience in at least one of the following core areas: call Centre, ... FOR OUR ASSOCIATES: * Getting started: We offer a comprehensive paid training program that will ...

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Call Center Associate information

See Toronto, ON salary details

$7

$14

$22

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Toronto, ON is $14.51, according to ZipRecruiter salary data. Most workers in this role earn between $11.47 and $16.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Toronto, ON? The most popular types of Call Center jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Call Center Associate jobs? Cities near Toronto, ON with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 41% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,183 per year, or $14.5 per hour.

Client Services Associate - Training Centre (Part-Time)

Worksite Safety

Richmond Hill, ON • On-site

CA$22/hr

Part-time

Re-posted 3 days ago

Job description

Position: Client Services Associate

Employment: Part-Time (20 hours/week)

Location: Richmond Hill, ON (In Office) 

Salary: $22/hour 

We’re looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!


As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.


Based out of our Richmond Hill, Ontario Training Centre, this part-time role is needed to support our training team and will have a varied schedule of weekends and weekdays.


As a Client Services Associate at our training centres you can expect to:

  • Check-in students who are arriving for training and assist them with any questions 
  • Support instructor team at the location with in-class requests from students
  • Help students register in other Worksite eLearning and instructor-led training courses
  • Respond to client email inquires
  • Ensure the coffee station and kitchen is stocked and clean
  • Order classroom materials and ensure stock levels are maintained
  • Reviewing online proctoring exams
  • Assist with basic technical support related to Worksite’s Learning Management System 
  • Identify areas to improve customer experience based on customer feedback and your own observations


About You


You’ll be a perfect fit for this energetic team if: 

  • You love talking to people - in person and online - learning what they need, and helping them find a solution
  • You stay calm and steady under pressure and don’t take customer tone personally
  • You enjoy working collaboratively and supporting your team
  • You’re comfortable with structured workflows, routine tasks and working independently  
  • You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
  • You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.


You’ll need to bring:

  • Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
  • Experience with a CRM and/or client support system (Zendesk preferred)
  • Reliable attendance and punctuality
  • Strong verbal and written communication skills
  • Proficiency with computer tech/IT an asset
  • Able to legally work in Canada


Bonus skills (nice to have):

  • Experience with messaging or chat‑based support
  • Experience in hybrid call/chat workflows
  • Experience in education or student support environments
  • Experience in a call‑centre environment

Why A Career At Worksite Safety Is For You


We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

  • Competitive hourly rate
  • Vacation accrual at 6% 
  • Free parking
  • Ongoing development and learning
  • Exciting and collaborative work environment
  • Working on an awesome team with a great company culture!

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.


In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.


A Little More About Us


Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.


We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products. 


Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.


For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o


Our Values


Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.