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Call Center Associate Jobs in Toronto, ON (NOW HIRING)

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Call Center Associate information

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$14

$22

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Toronto, ON is $14.51, according to ZipRecruiter salary data. Most workers in this role earn between $11.47 and $16.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Toronto, ON? The most popular types of Call Center jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Call Center Associate jobs? Cities near Toronto, ON with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 41% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,183 per year, or $14.5 per hour.

Bilingual Call Centre Agent

Brink's Incorporated

Toronto, ON

Part-time

Re-posted 9 days ago

Brink's rating

6.7

Company rating: 6.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

137th of 150 rated financial services

Job description

About the jobAbout the Role

The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements

This role requires flexibility to support schedule coverage, including employee absences and vacation periods.

Required Shift Availability
  • 08:00 AM - 04:00 PM
  • 03:00 PM - 11:00 PM
  • 11:00 PM - 07:00 AM
  • Availability for both weekday and weekend coverage is required
Key Responsibilities
  • Respond to internal and external customer inquiries via phone and email
  • Provide support related to Brink's products and services
  • Troubleshoot technical issues impacting customers and crew members
  • Collaborate with internal departments to ensure timely resolution of customer concerns
  • Follow established processes to diagnose issues and identify appropriate solutions
  • Generate and distribute operational reports throughout the day
  • Support ad hoc projects and serve as a key contact for customer communications
  • Deliver a professional, positive, and efficient customer experience
Required Qualifications

We're looking for candidates who have:

  • A passion for delivering exceptional customer service
  • Fluency in English and French (spoken and written)
  • Minimum 2 years of experience in:
    • Call Centre environments
    • Customer Service roles
    • Help Desk or Technical Support positions
  • Strong problem-solving and troubleshooting skills
  • Ability to remain calm and effective under pressure
  • Ability to manage multiple priorities and quickly adapt between:
    • Technical support inquiries
    • Billing-related concerns
    • Phone and email communications
  • Excellent verbal and written communication skills
  • Strong computer and technology skills
  • A positive, collaborative, team-first mindset
  • A continuous improvement approach with a willingness to suggest process enhancements
    Nice to Have Qualifications:

  • Experience working within the transportation/security industry

Qualifications

What Brink's employees say

Pay

Benefits

Hours and flexibility

Workplace

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