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Call Center Associate Jobs in Waterloo, ON (NOW HIRING)

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Avanath

Community Manager

Acton, ON · On-site

Whether it is helping residents call one of our communities home, providing excellence in customer ... Function as a resource center for residents on all things that affect and may disturb their ...

All JobsCall Center Associate JobsCall Center Associate Jobs in Waterloo, ON

Call Center Associate information

See Waterloo, ON salary details

$7

$14

$22

How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Waterloo, ON is $14.18, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $16.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Waterloo, ON? The most popular types of Call Center jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Call Center Associate jobs? Cities near Waterloo, ON with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Waterloo, ON as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 37% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,488 per year, or $14.2 per hour.
Call Center Sales Representative

Call Center Sales Representative

The RPM Groups

Cambridge, ON • On-site

Full-time

Posted 11 days ago

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Job description

Call Center Sales Representatives


Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential clients through various communication channels to promote solutions.


This is an inside office sales position. The products that will be marketing and sold to commercial clients are Energy Conservation products, Commodity Hedging, Power Factor Correction and Smart LED Lighting


OVERVIEW

• Make outbound calls in a call centre environment to potential customers

• Managing and growing our client base.

• Book appointments with commercial clients to meet with a senior sales consultant.

• Follow up with clients on booked appointments and follow throughs

• Respond to inquiries and engage with customers via phone, email

• Identify customer needs and present relevant solutions

• Support the senior sales team with lead management and follow-ups

• Maintain accurate records in our CRM system

• This is a Monday to Friday position


RESPONSIBILITIES

• Manage and grow a portfolio of key accounts to achieve sales targets.

• Develop and maintain strong, long-term client relationships.

• Identify opportunities for upselling and cross-selling products or services.

• Collaborate with internal teams to ensure client satisfaction and successful project delivery.

• Conduct regular account reviews to identify client needs and potential challenges.

• Prepare and deliver compelling sales presentations and proposals.

• Track sales metrics and maintain accurate records in the CRM system.

• Stay up to date with industry trends and competitors.

• Comfortable working with technology and CRM tools (training provided)

• Ability to handle rejection and stay positive


QUALIFICATIONS:

  • Ambitious self-starter with an entrepreneurial mindset.
  • Good in time management, evaluating priorities, and accomplishing goals.
  • Self-motivated.
  • Demonstrated ability to be a team player.
  • Sales, Customer Service, experience is an asset but not needed.

WHAT YOU CAN EXPECT FROM US:

  • Weekly upfront commissions and residuals
  • This is a COMMISSION ONLY POSTION
  • Training in products and services.
  • Job shadowing to set you up for success.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth.


Apply today to be selected for an interview