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Call Center Associate Jobs in Suffolk, VA (NOW HIRING)

notifyMD

Call Center Specialist

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center SpecialistsCall Center Specialists at notifyMD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to ...

notifyMD

Call Center Representative

Chesapeake, VA · On-site

$17.50/hr

Full-Time Call Center RepresentativeLocation: Chesapeake, VA (In-Office) l Pay: $17.50/hrSchedule: 40 hrs/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt notifyMD, we pride ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Suffolk, VA

Call Center Associate information

See Suffolk, VA salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center associate in Suffolk, VA is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.60 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Suffolk, VA?

The most popular types of Call Center jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Call Center Associate jobs?

Cities near Suffolk, VA with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,165 per year, or $15.9 per hour.

Remote Senior Call Center Representative

TechOp Solutions International

Norfolk, VA • On-site, Remote

$18.50 - $25.75/hr

Full-time

Re-posted 9 days ago

Job description

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.
Duties:
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Train and onboard new CSRs
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements
  • 5+years experience in a call center
  • Associates Degree (May be substituted with additional work experience).
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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