ZipRecruiter

Log In

1

Call Center Associate Jobs in Rialto, CA (NOW HIRING)

Allied Staffing

Be Seen First

Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

SAC Health

Message Center, Call Agent

San Bernardino, CA · On-site

$23.47 - $28.16/hr

Experience: 1+ years of experience in a Call Center/Appointment Center and/or in a front or back medical office preferred. * Essential Technical/Motor Skills: Telephone skills and computer competency ...

SAC Health

Message Center, Call Agent

San Bernardino, CA

$15.50 - $20.25/hr

Experience: 1+ years of experience in a Call Center/Appointment Center and/or in a front or back medical office preferred. * Essential Technical/Motor Skills: Telephone skills and computer competency ...

SAC Health

Message Center, Call Agent

San Bernardino, CA · On-site

$15.50 - $20.25/hr

Experience: 1+ years of experience in a Call Center/Appointment Center and/or in a front or back medical office preferred. * Essential Technical/Motor Skills: Telephone skills and computer competency ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Rialto, CA

Call Center Associate information

See Rialto, CA salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in Rialto, CA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in Rialto, CA? The most popular types of Call Center jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Center Associate jobs? Cities near Rialto, CA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Rialto, CA as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,959 per year, or $16.8 per hour.
Bilingual Call Center Representative

Bilingual Call Center Representative

EFP Staffing

Chino, CA • On-site

$18/hr

Full-time

Medical

Posted 28 days ago

Job description

Job Summary:

The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and providing exceptional service to customers. The CSR serves as the primary point of contact for customers, handling various tasks including answering questions, processing orders, and troubleshooting problems.

***Call Center experience required***

***Excel experience required***

Bilingual

Key Responsibilities

  •  
    • Respond promptly to customer inquiries via phone, email, chat, or social media.
    • Provide accurate information regarding products, services, and policies.
    • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Order Processing:
    • Process orders, returns, exchanges, and refunds in accordance with company policies.
    • Ensure accurate data entry for customer orders and requests.
  • Issue Resolution:
    • Investigate and resolve customer issues, including product or service problems.
    • Escalate complex issues to supervisors or specialized departments as needed.
  • Documentation:
    • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
    • Update customer information in the CRM system.
  • Product Knowledge:
    • Stay informed about product details, company policies, and procedures.
    • Provide recommendations and guidance to customers based on their needs.
  • Feedback & Improvement:
    • Gather customer feedback and report recurring issues to management.
    • Suggest improvements to enhance the customer service experience.

Qualifications:

  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Previous experience in customer service or a related field is a plus.
  • Skills:
    • Excellent communication skills, both verbal and written.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Personal Attributes:
    • Patience, empathy, and a positive attitude.
    • Ability to remain calm and professional under pressure.
    • Strong work ethic and commitment to providing excellent customer service.
Employee Force Provider logo

About Employee Force Provider

Sourced by ZipRecruiter

OUR MISSION AND VISION We want to help employers build a workforce that improves performance. We want to help job seekers put their talents to work in positions that suit their skills and stimulate their success. We are committed to connecting great companies with great employees and opening up opportunities for both by providing the highest quality of outsourced employment and human resource services. Success for our customers is reached by empowering them to focus on what they do best. We want to be more than a staffing company; we want to be a pipeline of skilled talent and satisfying career opportunities. We continuously strive to become the preferred source for employment and human resource services. We are dedicated to serving our customers and the community with the highest levels of service, knowledge, professionalism, honesty and integrity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Ontario, CA, US

View All Employee Force Provider Jobs