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Call Center Associate Jobs in Dallas, GA (NOW HIRING)

ECMC Group

Student Loan Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

High School diploma or GED * 1+ year of office/business, clerical or customer service experience Preferred Qualifications * 1 year of call center experience * 1 year of financial industry experience ...

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Call Center Associate information

See Dallas, GA salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center associate in Dallas, GA is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Dallas, GA? The most popular types of Call Center jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Call Center Associate jobs? Cities near Dallas, GA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,496 per year, or $15.1 per hour.

Call Center Customer Service Representative

firstPRO 360

Atlanta, GA • On-site

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Growing and highly stable company has an immediate need for a Customer Service/Call Center Representative to work as a first responder with external customers. In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening.

*Must live in the metro Atlanta area and be able to commute to the office five days a week, working either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM EST.*

Requirements:

  • 2+ years' experience working in a high volume call center environment.
  • MUST have excellent speaking skills, professional demeanor, and a positive attitude.
  • Can fully clear a 10-panel drug screen and criminal background check.
  • Good job stability required; no job hoppers.
  • Very patient and empathetic in external customer communication.

Company Description

firstPRO 360 is a professional recruitment firm that has been providing talented professionals with opportunities since 1986. We invest in building relationships with people and businesses to benefit the communities that we live and work in.

Our success is built on a foundation of absolute integrity and the highest dedication to providing value both within and beyond our organization.