Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Atlanta, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center
Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...
Call Center
Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...
Call Center Representative
Atlanta, GA · On-site
$13.75 - $17.25/hr
High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...
Call Center Representative
Atlanta, GA · On-site
$13.75 - $17.25/hr
High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...
Call Center Agent
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Associate's or Bachelor's degree preferred. * 1+ year of experience in a call center, customer service, or support role preferred. * Basic computer and data entry skills. Required Skills * Excellent ...
Call Center Agent
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Associate's or Bachelor's degree preferred. * 1+ year of experience in a call center, customer service, or support role preferred. * Basic computer and data entry skills. Required Skills * Excellent ...
Call Center Representative
Atlanta, GA · On-site
$15.50 - $19.25/hr
High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...
Call Center Representative
Atlanta, GA · On-site
$15.50 - $19.25/hr
High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Call Center Evening
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Call Center Evening
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position. * Proficient in Microsoft Office software (Word, Excel ...
Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position. * Proficient in Microsoft Office software (Word, Excel ...
Call Center Agent
$14.50 - $19/hr
Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated and sales-focused Call Center Agent to connect with ...
Call Center Agent
$14.50 - $19/hr
Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated and sales-focused Call Center Agent to connect with ...
Call Center Agent
Atlanta, GA · On-site
$14.50 - $19/hr
Call Center Agent We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services.
Call Center Agent
Atlanta, GA · On-site
$14.50 - $19/hr
Call Center Agent We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services.
Call Center
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center
$15.25 - $19/hr
Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)
Call Center Associate information
See Atlanta, GA salary details
$8.56 - $9.57
0% of jobs
$9.57 - $10.58
0% of jobs
$10.58 - $11.59
1% of jobs
$11.59 - $12.60
3% of jobs
$12.60 - $13.61
5% of jobs
$13.61 - $14.62
11% of jobs
$14.88 is the 25th percentile. Wages below this are outliers.
$14.62 - $15.63
18% of jobs
The median wage is $16.55 / hr.
$15.63 - $16.64
13% of jobs
$16.64 - $17.65
16% of jobs
$17.99 is the 75th percentile. Wages above this are outliers.
$17.65 - $18.65
23% of jobs
$18.65 - $19.66
10% of jobs
$8
$16
$19
How much do call center associate jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for call center associate in Atlanta, GA is $16.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.84 per hour, depending on experience, location, and employer.
What is a call center associate?
Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the key skills and qualifications needed to thrive as a call center associate?
To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.
How does a call center associate typically collaborate with other departments to resolve customer issues?
Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.
What is the difference between Call Center Associate vs Customer Service Representative?
| Aspect | Call Center Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, inbound/outbound calls | Call centers, retail, or office settings |
| Employer & Industry Usage | Telecommunications, finance, tech | Retail, healthcare, banking |
| Common Search & Comparison | Yes | Yes |
Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.
What are the most commonly searched types of Call Center jobs in Atlanta, GA?
The most popular types of Call Center jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Call Center Associate jobs?
Cities near Atlanta, GA with the most Call Center Associate job openings:
Emory Healthcare rating
7.7
Based on 217 frontline employees who took The Breakroom Quiz
160th of 893 rated healthcare providers
Job description
Overview
Be inspired. Be valued. Belong. At Emory Healthcare
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient's prescribed diet order.
The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.
Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.
RESPONSIBILITIES:
Call Center Operations
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Be inspired. Be valued. Belong. At Emory Healthcare
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, leadership programs
- And more
The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient's prescribed diet order.
The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.
Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.
RESPONSIBILITIES:
Call Center Operations
- Answer incoming calls from patients and patient family members requesting meal orders.
- Utilize room service diet software to process patient meal orders accurately and efficiently.
- Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
- Redirect calls to appropriate departments when inquiries fall outside the scope of the role.
- Ensure menu selections comply with the patient's prescribed diet order.
- Process new diet orders, patient transfers, and discharges within the room service system.
- Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
- Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
- Document patient food preferences in the room service diet software system.
- Communicate special dietary needs or concerns with nursing staff and other relevant departments.
- Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
- Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
- Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.
- Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
- Monitor, collect, and record operational data for administrative and reporting purposes.
- Perform additional related duties as assigned to support departmental operations.
- High school diploma or equivalent required.
- One (1) year of call center or related customer service experience required.
- Demonstrated skills in customer service, critical thinking, and problem solving.
- Strong written and verbal communication skills.
- Ability to make sound judgments while quickly processing information.
- Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
- Ability to read, write, speak, and communicate effectively in English.
- Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.
- Experience in food service, hospitality, or healthcare customer service environments.
- Knowledge of therapeutic or modified diets.
- Experience working in a healthcare or hospital setting.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
What Emory Healthcare employees say
Pay
Benefits
Hours and flexibility
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About Emory Health
Sourced by ZipRecruiter
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
NE Atlanta, GA, US
Year founded
1905