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Call Center Associate Jobs in Austin, TX (NOW HIRING)

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role ...

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Call Center Associate information

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$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Austin, TX is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Austin, TX? The most popular types of Call Center jobs in Austin, TX are:
What cities near Austin, TX are hiring for Call Center Associate jobs? Cities near Austin, TX with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,669 per year, or $16.2 per hour.

Contact Center Systems Manager

Dabella

Austin, TX • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

DaBella rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 54 rated home improvement suppliers and fitters

Job description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday-Friday | 8:00 AM-5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000-$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you'll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do
  • Lead administration and optimization of call center platforms, primarily Five9
  • Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
  • Manage dialing strategies and campaign performance to improve productivity and connect rates
  • Monitor system performance and troubleshoot issues to ensure reliable operation
  • Administer user access, permissions, and platform configurations
  • Support integrations between Five9, Salesforce, and other enterprise systems
  • Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
  • Collaborate with data teams to develop reporting and dashboards for call center performance metrics
  • Create documentation, SOPs, and training materials
  • Mentor junior administrators and support team members
  • Ensure compliance with security, privacy, and operational standards
Qualifications
  • 5+ years of experience administering and managing call center platforms
  • Experience with Five9 or similar CCaaS platforms
  • Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
  • Working knowledge of Salesforce or comparable CRM systems
  • Experience supporting high-volume call center environments
  • Strong troubleshooting, analytical, and organizational skills
  • Ability to collaborate effectively across technical and business teams

Preferred:

  • Leadership, supervisory, or team lead experience
  • Five9 or other CCaaS certifications
  • Experience with Salesforce Service Cloud
  • Experience with workforce management and analytics tools
  • Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
  • Strong documentation and training experience

Benefits & Perks:

  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
  • Paid professional development, leadership training, and relocation opportunities nationwide
  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

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