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Call Center Associate Jobs in Austin, TX (NOW HIRING)

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

College or a 2-year Associate Degree is preferred. * A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting. * Strong attention to detail, critical thinking, and ...

Starwood Hotels

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center / PBX Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... Inputs messages into the computer and tells other associates of special guest needs. Retrieves ...

BCforward

Call center job

Austin, TX

$15.25 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management." Thank you , Asma Khan Suri 317.210.8729 ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX

$14.75 - $19.50/hr

The Call Center Agentisthefirst point of contact for our guests and will be responsible for ... Inputs messages into the computer and tells other associates of special guest needs. Retrieves ...

BCforward

Call Center

Austin, TX

$15.25 - $19.75/hr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ...

Serco

Call Center Rep - Temporary

Austin, TX · On-site

$15.75 - $19.75/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

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All JobsCall Center Associate JobsCall Center Associate Jobs in Austin, TX

Call Center Associate information

See Austin, TX salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Austin, TX is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Austin, TX? The most popular types of Call Center jobs in Austin, TX are:
What cities near Austin, TX are hiring for Call Center Associate jobs? Cities near Austin, TX with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,669 per year, or $16.2 per hour.

Call Center Representative

People's Community Clinic

Austin, TX • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview
Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.
Location: Remote
Compensation: $16.00- $18.00 per hour based on experience and qualifications.
Responsibilities
Under the direction of the Call Center Supervisor, this individual's primary responsibilities include:
  • Answer all incoming calls in a timely, professional, and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain the registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voicemail and assist callers as needed
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines

Qualifications
Education: High school diploma/GED required. Some college preferred.
Experience: Two years of experience working in a physician's office or healthcare facility; Call Center experience strongly preferred.
Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment

Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

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