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Call Center Associate Jobs in Arkansas (NOW HIRING)

Uasys

Maintenance Call Center Operator

Little Rock, AR · On-site

$34K/yr

The Maintenance Call Center Operator (Skilled Tradesman) is responsible for monitoring critical systems that serve the medical, educational, and research facilities on the UAMS Campus. These systems ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR

$14.25 - $17.75/hr

... a call center, sales, or customer service is a plus but not required Comfortable making outbound calls--we'll train you on everything else What You'll Get Hourly Pay + Performance Bonuses (your ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

... a call center, sales, or customer service is a plus but not required Comfortable making outbound calls--we'll train you on everything else What You'll Get Hourly Pay + Performance Bonuses (your ...

McLarty Daniel CDJRF

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

... call center, sales, or customer service is a plus but not required Comfortable making outbound calls-we'll train you on everything else What You'll Get Hourly Pay + Performance Bonuses (your effort ...

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Call Center Associate information

See Arkansas salary details

$7

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How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Arkansas is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $15.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Arkansas? The most popular types of Call Center jobs in Arkansas are:
What cities in Arkansas are hiring for Call Center Associate jobs? Cities in Arkansas with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Arkansas as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $28,828 per year, or $13.9 per hour.

Director of Call Center

Summit Utilities Inc

Little Rock, AR • On-site

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).


Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.


We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
  • Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
  • Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
  • Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
  • Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
  • Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
  • Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
  • Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
  • Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
  • Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

  • Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
  • At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

  • Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
  • Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
  • Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
  • Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
  • Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
  • Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
  • Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
  • Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
  • Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.