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Call Center Associate Jobs in Arizona (NOW HIRING)

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

Call Center Operator CG Pediatrics - Casa Grande, AZ 85122 Overview Position Type Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pm Description Patient Support - Connect, Schedule, and Care ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and ...

Landings Credit Union

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

We're seeking for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone's day a little easier, this could be the ...

MDS Communications

Call Center Agent

Mesa, AZ · On-site

$16.15 - $17.65/hr

TelecommunicationsMDS Communications is looking to hire Call Center Representatives for our Mesa, AZ call center! Are you seeking a job with real purpose--where your efforts help people in need and ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and ...

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who thrives in a fast-paced, results-oriented environment. In this role, you'll connect with warm leads ...

CWI

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

Call Center Representative/Sales Development Rep As a Call Center Representative/Sales Development ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

New

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview Position Type Full Time Education Level HS Diploma from accredited school Category Health Care ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Arizona

Call Center Associate information

See Arizona salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Arizona is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Arizona? The most popular types of Call Center jobs in Arizona are:
What cities in Arizona are hiring for Call Center Associate jobs? Cities in Arizona with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,488 per year, or $15.6 per hour.

Call Center Representative - Mesa Call Center

MDS COMMUNICATIONS CORPORATION

Mesa, AZ • On-site

$16.15 - $17.65/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

MDS Communications is looking to hire Call Center Representatives!

Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

  • Receive in-depth training.
  • Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
  • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. 
  • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
  • Secure financial gifts from donors and prospective donors on behalf of our clients.
  • Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

  • 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
  • Basic computer skills.
  • A commitment and enthusiasm to the charitable and non-profit causes we represent.
  • A willingness to learn.
  • Persistence

Benefits of joining MDS:

  • $16.15 -$17.65 per hour for 40 hours shifts (depending on schedule).
  • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week).  Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
  • Paid break time.
  • Health insurance eligibility after just 2 months.  MDS pays 75% of base employee premiums.
  • Paid time off.
  • The opportunity to transition to working from home after you have established yourself in the call center.
  • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Apply