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Call Center Assistant Jobs in Georgia (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$53K - $59K/yr

Identify customer needs and provide appropriate information. * Assist customers with routine ... Previous call center, customer service, sales, retail, or hospitality experience is a plus but not ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location ... growth. Assist team members with escalated calls, offering guidance and ensuring timely and ...

Answer Mti

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Atlanta, GA (In-Office) Pay: $16/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays AMTI is hiring Part-Time Call Center Agents to assist callers during critical moments - from ...

AnswerMTI

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Atlanta, GA (In-Office) Pay: $16/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays AMTI is hiring Part-Time Call Center Agents to assist callers during critical moments - from ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... Position Requirements: * Assist customers with a wide variety of questions via information accessed ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... Position Requirements: * Assist customers with a wide variety of questions via information accessed ...

URBN

Call Center Service Manager

Augusta, GA

... the call center operations daily. Your goal is to ensure that performance is optimized, Key ... Ensure project budget and related financial schedules meet corporate requirements. * Assist in the ...

URBN

Call Center Service Manager

Augusta, GA · On-site

... the call center operations daily. Your goal is to ensure that performance is optimized, Key ... Ensure project budget and related financial schedules meet corporate requirements. * Assist in the ...

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Call Center Assistant information

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What are the most commonly searched types of Call Center jobs in Georgia?

The most popular types of Call Center jobs in Georgia are:

What cities in Georgia are hiring for Call Center Assistant jobs?

Cities in Georgia with the most Call Center Assistant job openings:

Infographic showing various Call Center Assistant job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Agent

Atlanta, GA • On-site

Alphabe Insight Inc
Marketing • 51 - 200 employees
Learn more about Alphabe Insight Incexternal

$53K - $59K/yr

Full-time

Re-posted 15 days ago

Job description

Company Description
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Job Summary
We are seeking a motivated Call Center Agent to communicate with customers, respond to inquiries, and provide professional assistance throughout the customer experience. This position is ideal for someone who enjoys communication, problem-solving, and helping customers find appropriate products or services.
Responsibilities
  • Handle incoming and outgoing customer calls professionally.
  • Identify customer needs and provide appropriate information.
  • Assist customers with routine requests and concerns.
  • Provide clear, friendly, and professional communication during every interaction.
  • Support customer satisfaction and retention initiatives.
  • Assist with lead generation and customer acquisition opportunities.
  • Maintain accurate records of customer interactions and follow-ups.
  • Communicate customer feedback and recurring concerns to team members.
  • Collaborate with colleagues to achieve customer service objectives.
  • Represent the company professionally during all customer interactions.
  • Participate in ongoing training and professional development.

Benefits
  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service and communication experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching

Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and listening skills.
  • Friendly, patient, and professional demeanor.
  • Customer-focused attitude.
  • Strong problem-solving and interpersonal abilities.
  • Comfortable communicating with customers by phone.
  • Good organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Additional Information
  • Competitive Salary: $53,000 - $59,000 per year.
  • Full-time employment with a professional and collaborative team.
  • Career growth and advancement opportunities.
  • Professional development and ongoing learning opportunities.
  • Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
  • Exposure to a variety of marketing initiatives and business projects.
  • Supportive environment that encourages creativity and new ideas.
  • Opportunities to take on additional responsibilities as you grow within the organization.

Apply