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Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our ... Scheduling appointments * Verifying insurance / resolving eligibility issues prior to a scheduled ...

Power Energy Solutions

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Call Center Representative / Appointment Setter

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United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Schedules appointments per established guidelines and educates patients on all UHC services * Will ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Schedules appointments per established guidelines and educates patients on all UHC services * Will ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.

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CALL CENTER REPRESENTATIVE

Pikesville, MD • On-site

Clinical Associates
Health Care and Social Assistance • 51 - 200 employees
Learn more about Clinical Associatesexternal

$15.25 - $19.25/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Call Center Representative
At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.
We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical field is required!
Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Shift: Monday - Friday 8:30 am - 4:30 pm
The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Call Center Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.
The Call Center Representative will perform duties including but not limited to:
  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:
  • High School Diploma or G.E.D. (Required)
  • Medical Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required

Benefits
  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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