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Call Center Agent Jobs in Butler, PA (NOW HIRING)

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Description: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon ...

Safelite Group, Inc.

Customer Adovcate

Butler, PA · On-site

$20/hr

Review orders from the national contact center and manage dealer part orders and special accounts. * All other duties as assigned. What You'll Need * High School Diploma/GED/Equivalent required.

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All JobsCall Center Agent JobsCall Center Agent Jobs in Butler, PA

Call Center Agent information

See Butler, PA salary details

$9

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How much do call center agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center agent in Butler, PA is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.12 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Butler, PA?

The most popular types of Call Center Agent jobs in Butler, PA are:

What job categories do people searching Call Center Agent jobs in Butler, PA look for?

The top searched job categories for Call Center Agent jobs in Butler, PA are:

What cities near Butler, PA are hiring for Call Center Agent jobs?

Cities near Butler, PA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Butler, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,283 per year, or $15.5 per hour.

Customer Service Representative - State Farm Agent Team Member

Brendan Garvey - State Farm Agent

Aliquippa, PA • On-site

$45K - $60K/yr

Full-time

Medical, PTO

Re-posted 22 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened its doors in April 2025, and we’re currently building a strong foundation with a small but growing team. Coming from a State Farm family, this business has always been part of who I am — it’s something I grew up around and knew I wanted to pursue from the start.
Before opening my own office, I worked as a team member in Baltimore, gaining hands-on experience helping customers and learning what it takes to run a successful agency. I’m a proud West Virginia University (WVU) graduate, and outside the office, life is busy and full — my wife and I share our home with three energetic dogs who keep us on our toes.
Our office offers a supportive and flexible environment, including a health stipend and reimbursement for licensing costs. We believe in taking care of our people so they can take great care of our customers.
The culture here is upbeat, collaborative, and fun. We’re looking for someone who brings energy, positivity, and a proactive attitude to the team — someone who loves connecting with others and thrives in an environment where hard work and good times go hand in hand.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brendan Garvey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.