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Call Center Agent Jobs in Butler, PA (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

PA · On-site

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Excela Health

CARE CENTER AGENT

Butler, PA · On-site

$13.50 - $17.75/hr

Preferred : One year experience in a switchboard, medical practice, or call center. Other ... agent and/or supervisor. Performs other duties as assigned.

CUSA, LLC

Front Desk Agent - Marriott

Slippery Rock, PA · On-site

$12 - $13/hr

Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Slippery Rock PA. When ...

CUSA, LLC

Front Desk Agent - Marriott

Slippery Rock, PA · On-site

$12 - $13/hr

Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service, excellent bonvoy surveys in the Intent to Recommend, Elite Appreciation and Staff ...

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming ... Meet or exceed A360 call quality program targets * Adhere to and support customer/company account ...

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming ... Meet or exceed A360 call quality program targets * Adhere to and support customer/company account ...

StepStone Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Issue room key and escort instructions to Guest Service Agent or directly to guest. * Sort, and track incoming mail and messages. * Transmit and receive messages using all communication avenues.

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Call Center Agent information

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How much do call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center agent in Butler, PA is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.12 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Butler, PA?

The most popular types of Call Center Agent jobs in Butler, PA are:

What job categories do people searching Call Center Agent jobs in Butler, PA look for?

The top searched job categories for Call Center Agent jobs in Butler, PA are:

What cities near Butler, PA are hiring for Call Center Agent jobs?

Cities near Butler, PA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Butler, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,283 per year, or $15.5 per hour.

Bilingual Scheduling Center Agent

Aspen Dental

PA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

669th of 898 rated healthcare providers

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.  

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.  

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. 

Job Duties: 

  • Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,  

  • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns 

  • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.  

  • Additional duties as assigned by the Call Center Leadership team 

Job Requirements: 

  • High School Diploma or equivalent required 

  • Must be professionally proficient in both English and Spanish 

  • 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred  

  • Desire to succeed in a fast-paced, goal and consumer driven environment  

  • Communication skills, with the ability to speak clearly and professionally  

  • Tech-savvy - Ability to navigate provided technology efficiently 

  • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload 

  • Must have a quiet, HIPPA compliant, private workspace   

  • Some evening and weekend scheduling availability required 

Compensation and Benefits:  

  • Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.   

  • Various full and part-time shifts available 

  • Comprehensive Health, Dental and Vision insurance offerings 

  • Paid time off 

  • 401K – with generous company match  

Apply today for immediate consideration and begin your career journey with Aspen Dental!  


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