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Call Care Jobs (NOW HIRING)

Neighborhood Health

$106K - $135K/yr

Such care may involve ambulatory services, night call care, and skilled nursing facility care. The Nurse Practitioner is expected to participate in quality assurance activity, member satisfaction ...

TEKsystems

Healthcare Call Center

Queenstown, MD

$17 - $19/hr

NOW HIRING A HEALTHCARE CALL CENTER REPRESENTATIVE IN QUEENSTOWN, MD! ***This role will be on-site Monday-Friday with hours between 7am-5pm*** Primary Duties/Responsibilities Include but are not ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Wenatchee, WA · On-site

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

MMC Group LP

Be Seen First

Healthcare Call center Representative

Houston, TX · On-site

$19.69/hr

Member Services Representative - Healthcare Call Center Location: Houston, TX (Onsite) Pay Rate: $19.69/hour Start Date: August 18 , 2026 Assignment Length: 3-month contract (extension possible based ...

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All JobsCall Care Jobs

Call Care information

See salary details

$10

$18

$26

How much do call care jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call care in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Care vs Customer Service Representative?

AspectCall CareCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageHealthcare, tech support, utilitiesRetail, telecom, banking
Common Search/ComparisonFocus on call handling skillsBroader customer interaction roles

Call Care and Customer Service Representative roles both involve assisting customers, but Call Care typically emphasizes handling inbound calls in specialized industries like healthcare or utilities, often requiring specific training. Customer Service Representatives may work in various sectors, providing broader support across multiple channels. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the happiest job in the world?

The happiest jobs often include roles such as call center agents or customer service representatives, which can provide a sense of fulfillment through helping others and building communication skills. Factors like positive work environment, manageable workload, and good work-life balance contribute to job satisfaction in these roles.

What are the key skills and qualifications needed to thrive as a Call Care Representative, and why are they important?

To thrive as a Call Care Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, problem-solving, and professionalism are essential soft skills for building rapport and resolving customer concerns efficiently. These skills are crucial for delivering excellent customer service, ensuring customer satisfaction, and maintaining the company's reputation.

What are some common challenges faced by Call Care professionals, and how can they be effectively managed?

Call Care professionals often encounter high call volumes, handling difficult or upset customers, and balancing multiple tasks simultaneously. To manage these challenges, it’s important to develop strong communication and active listening skills, practice patience, and use stress management techniques. Many teams provide ongoing training, mentorship, and access to knowledge bases to help staff resolve issues efficiently and maintain a positive customer experience. Working closely with colleagues and supervisors also ensures that complex situations are addressed collaboratively.

What are Call Care jobs?

Call Care jobs involve handling inbound and outbound telephone calls to assist customers with their needs. This can include answering questions, resolving issues, providing information about products or services, and sometimes making sales or appointment reminders. Call Care professionals need strong communication skills, patience, and the ability to work efficiently under pressure. These roles are often found in customer service centers, healthcare facilities, and service-based businesses.
More about Call Care jobs
What cities are hiring for Call Care jobs? Cities with the most Call Care job openings:
What states have the most Call Care jobs? States with the most job openings for Call Care jobs include:
What job categories do people searching Call Care jobs look for? The top searched job categories for Call Care jobs are:
Call Care jobs near you

Inbound Call Center Agent

Enterprise Call Center

Athens, GA

Full-time

PTO

Posted 9 days ago

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments

Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

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