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Call Care Jobs (NOW HIRING)

AMN Healthcare

$315.25 - $341.25/wk

No call. * Care team 2 to 1 and some independent cases * Electronic Medical Records (EMR): EPIC and iPro * Board Certification required * Number of operating rooms: 20 * Active state license required ...

MSI-AMN

$315.25 - $341.25/wk

No call. Care team 2 to 1 and some independent cases Electronic Medical Records (EMR): EPIC and iPro Board Certification required Number of operating rooms: 20 Active state license required Job ...

Care Solutions, Inc.

Energetic Nanny

Havertown, PA · On-site

Call Care Solutions for additional information at: 610-645-6355. Fill out Application on the Care Solutions' website at: Qualifications Nanny Experience Excellent References Driver's License and Car ...

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How much do call care jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call care in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Care vs Customer Service Representative?

AspectCall CareCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageHealthcare, tech support, utilitiesRetail, telecom, banking
Common Search/ComparisonFocus on call handling skillsBroader customer interaction roles

Call Care and Customer Service Representative roles both involve assisting customers, but Call Care typically emphasizes handling inbound calls in specialized industries like healthcare or utilities, often requiring specific training. Customer Service Representatives may work in various sectors, providing broader support across multiple channels. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the happiest job in the world?

The happiest jobs often include roles such as call center agents or customer service representatives, which can provide a sense of fulfillment through helping others and building communication skills. Factors like positive work environment, manageable workload, and good work-life balance contribute to job satisfaction in these roles.

What are the key skills and qualifications needed to thrive as a Call Care Representative, and why are they important?

To thrive as a Call Care Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, problem-solving, and professionalism are essential soft skills for building rapport and resolving customer concerns efficiently. These skills are crucial for delivering excellent customer service, ensuring customer satisfaction, and maintaining the company's reputation.

What are some common challenges faced by Call Care professionals, and how can they be effectively managed?

Call Care professionals often encounter high call volumes, handling difficult or upset customers, and balancing multiple tasks simultaneously. To manage these challenges, it’s important to develop strong communication and active listening skills, practice patience, and use stress management techniques. Many teams provide ongoing training, mentorship, and access to knowledge bases to help staff resolve issues efficiently and maintain a positive customer experience. Working closely with colleagues and supervisors also ensures that complex situations are addressed collaboratively.

What are Call Care jobs?

Call Care jobs involve handling inbound and outbound telephone calls to assist customers with their needs. This can include answering questions, resolving issues, providing information about products or services, and sometimes making sales or appointment reminders. Call Care professionals need strong communication skills, patience, and the ability to work efficiently under pressure. These roles are often found in customer service centers, healthcare facilities, and service-based businesses.
More about Call Care jobs
What cities are hiring for Call Care jobs? Cities with the most Call Care job openings:
What states have the most Call Care jobs? States with the most job openings for Call Care jobs include:
What job categories do people searching Call Care jobs look for? The top searched job categories for Call Care jobs are:
Call Care jobs near you
Infographic showing various Call Care job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Geriatric Care Manager

Firefly Home Care

Merrillville, IN

Per diem

Posted 23 days ago

Job description

Geriatric Care Manager – Aging Life Care / Senior Care CoordinationFlexible Schedule | Meaningful Work | Growing Family-Owned CompanyJoin a Team That Makes a Difference Every Day

At First Call Care Management, a subsidiary of Firefly Holdings LLC, we are committed to improving the quality of life for seniors and supporting families through compassionate, personalized care management services.

We are currently seeking an experienced and compassionate Geriatric Care Manager to serve clients in the Merrillville, IN area and surrounding communities. This role is ideal for a professional who is passionate about elder advocacy, care coordination, and helping seniors age safely and comfortably.

If you are looking for meaningful work with a supportive, mission-driven organization, we would love to hear from you.

What You’ll Do

As a Geriatric Care Manager, you will coordinate care and provide guidance for elderly clients and their families while working closely with healthcare providers and community resources.

Responsibilities:

  • Conduct comprehensive assessments of clients’ physical, emotional, functional, and psychosocial needs

  • Develop and manage individualized care plans

  • Coordinate care with physicians, hospitals, therapists, home care providers, and family members

  • Advocate for clients’ needs and preferences

  • Support families through education, communication, and care planning

  • Monitor client progress and adjust care plans as needed

  • Assist families in navigating healthcare systems and community resources

  • Maintain accurate documentation and client records

  • Ensure compliance with all healthcare regulations and ethical standards

QualificationsRequirements:

  • Bachelor’s or Master’s degree in Social Work, Nursing, Gerontology, or related field

  • Active professional license or certification required (LCSW, RN, or related discipline)

  • Minimum of 2 years of experience in geriatric care, case management, or senior services

  • Strong understanding of healthcare systems and senior care resources

  • Excellent communication, organizational, and problem-solving skills

  • Ability to manage multiple cases while maintaining compassionate client support

  • Reliable transportation and willingness to travel locally

Preferred Qualifications:

  • GCM / Aging Life Care Manager Certification

  • Home care, hospice, or senior advocacy experience

Why Join First Call Care Management?Benefits & Perks:

  • Competitive compensation

  • Flexible scheduling

  • Career growth opportunities

  • Supportive leadership team

  • Meaningful one-on-one client relationships

  • Opportunity to make a direct impact in seniors’ lives

  • Family-oriented company culture

Ideal Candidate Traits

We are looking for someone who is:

  • Compassionate and patient-focused

  • Highly organized and dependable

  • Skilled in communication and advocacy

  • Passionate about senior care and quality of life

  • Comfortable working independently and collaboratively

Join a growing organization dedicated to dignity, compassion, and excellence in senior care. At First Call Care Management, your work has purpose — and every client matters.

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.