ZipRecruiter

Log In

1

Call Associate Jobs in Summerfield, FL (NOW HIRING)

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

This position may be assigned to the call center, service center or office support based on ... Preferred: Two (2) year associate's degree in a business-related field * Preferred: Business ...

Carmax

Sales Associate

Ocala, FL · On-site

$15.50 - $23.30/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Cavender's

Sales Associate - Store

Ocala, FL · On-site

$13 - $15/hr

Overview The Sales Associate is responsible for delivering Best of the WEST customer service by ... If you have a disability and need assistance completing the application, please call Customer ...

Tailored Brands

Seasonal Sales Associate

Ocala, FL · On-site

$11.75 - $14/hr

What You Bring: • Customer service - or as we call it - culture of customer-obsession by being ... associates at all levels and contribute to a positive work environment Our Seasonal Sales ...

Cavender's

Bilingual Sales Associate - Store

Ocala, FL · On-site

$12.75 - $15.75/hr

Overview The Bilingual Sales Associate is responsible for delivering Best of the WEST customer ... If you have a disability and need assistance completing the application, please call Customer ...

Cavender's

Bilingual Sales Associate - Store

Ocala, FL · On-site

$12.75 - $15.75/hr

Overview The Bilingual Sales Associate is responsible for delivering Best of the WEST customer ... If you have a disability and need assistance completing the application, please call Customer ...

FHI

Warehouse Associate

Ocala, FL · On-site

$18/hr

The more you move, the more you make-top performers bring home $20+, while our average associate ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

FHI

Warehouse Associate

Ocala, FL · On-site

$18/hr

The more you move, the more you make--top performers bring home $20+, while our average associate ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

FHI

Warehouse Associate

Ocala, FL · On-site

$18/hr

The more you move, the more you make-top performers bring home $20+, while our average associate ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

FHI

Warehouse Associate

Ocala, FL · On-site

$18/hr

The more you move, the more you make-top performers bring home $20+, while our average associate ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

Eustis

Store Associate

Eustis, FL

$14/hr

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store ... or call. We are making it really easy to apply for this position. Simply submit a ZippyApp ...

Umatilla

Store Associate

Umatilla, FL · On-site

$14/hr

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store ... or call. We are making it really easy to apply for this position. Simply submit a ZippyApp ...

Wildwood

Store Associate

Wildwood, FL · On-site

$14/hr

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store ... or call. We are making it really easy to apply for this position. Simply submit a ZippyApp ...

previous pagenext page

Showing results 21-40

All JobsCall Associate JobsCall Associate Jobs in Summerfield, FL

Call Associate information

See Summerfield, FL salary details

$8

$17

$28

How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Summerfield, FL is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.22 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities near Summerfield, FL are hiring for Call Associate jobs?

Cities near Summerfield, FL with the most Call Associate job openings:

Call Associate jobs near you

Member Support Associate

SECO Energy

Eustis, FL • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Respond to member service needs via telephone, in person, or through other channels.

  • Promote cooperative services and products to members.

  • Work flexible hours, including overtime, on-call, and emergency response outside normal working hours.

Job description

Description
Energize your Career at SECO Energy!
General Purpose of Job
This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.
Minimum Required Qualifications and Competencies
The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Requirements
Education
  • Minimum: High School or GED
  • Preferred: Two (2) year associate's degree in a business-related field
  • Preferred: Business administration, communication, and Microsoft applications

Experience
  • Minimum: Two (2) years' recent job-related experience in a customer service or call center capacity.
  • Preferred: Experience in cash handling
  • Preferred: Experience within an electric utility or related industry.

Other Requirements
  • Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
  • Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
  • A valid Florida driver's license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by SECO Energy.
  • Normal work hours shall be eight (8) hours between 7:00 am and 7:00 pm, Monday through Friday.
  • This position is subject to 8-hour rotating shifts Monday through Friday, between 7:00 am and 7:00 pm; requires the ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments.
  • Successful completion of pre-employment background check, physical and drug screen.

Living Requirement
  • Employees in this position must live within one (1) hour from the assigned reporting location

Driving Requirements
  • Valid Florida Driver's License

Core Competencies
  • Safety: Follows safety procedures diligently, identifies potential hazards, and takes appropriate action to maintain a safe working environment.
  • Member Commitment: Provides exceptional service to members, actively listening to their needs and ensuring their satisfaction.
  • Honesty & Integrity: Acts with honesty and integrity in all tasks, maintaining transparency and ethical standards.
  • Work Ethic: Demonstrates a strong work ethic by consistently meeting deadlines and achieving high performance in all tasks.
  • Inclusive Culture: Contributes to an inclusive culture by respecting and valuing diverse perspectives and collaborating effectively with all team members.
  • Accountability: Takes responsibility for their actions and decisions, ensuring they meet commitments and deliver high-quality work.
  • Teamwork: Works collaboratively with team members, sharing information and supporting collective goals.

Job Specific Competencies
  • Customer Service & Communication: Deliver high-quality customer service by maintaining a courteous, friendly, and professional demeanor in all interactions, whether in person, over the phone, or through written communication. Engage customers effectively, demonstrate persuasive communication skills, and encourage participation in cooperative programs and services is essential. Fluency in English is required, and proficiency in Spanish is highly desirable to support a diverse member base.
  • Technical & Computer Competencies: Proficiency in the use of personal computers and standard office software, particularly Microsoft Office applications. Must acquire working knowledge of the cooperative's customer information system and other relevant electronic tools. Strong data entry skills with a minimum typing speed of 32 words per minute. Ability to accurately handle cash transactions, balance payments, and utilize a 10-key calculator.
  • Organizational, Time & Stress Management: Strong organizational and time management skills, with the ability to work independently or as part of a team in a fast-paced, dynamic environment. Must manage multiple priorities with accuracy, maintain professionalism under pressure, handle confidential information responsibly, and adapt effectively to changing situations.
  • Policy & Procedure Compliance: Must interpret and adhere to workflow documentation, customer service procedures, and organizational policies. A willingness to learn and retain knowledge of the cooperative's service area, rates, fees, programs, and product offerings is essential to providing accurate and informed support to members.

Verification
The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).
Essential Duties and Responsibilities
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the cooperative.
Member Account Management:
  • Perform efficient and effective account management, as prescribed.
  • Maintain acceptable key performance indicators (KPIs), including responsiveness to call-out and on-call duties, as applicable.

Member Communication & Issue Resolution:
  • Resolve or appropriately refer member service, consumption, or billing complaints or other issues to designated personnel or departments.
  • Contact members to respond to inquiries and service requests or to communicate results and follow-ups.

Program & Service Promotion:
  • Promote SECO Energy products and service programs, ensuring members are informed of offerings that may meet their needs.

Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.
While performing the duties of this job, the employee is regularly required to sit, walk and stand, talk, and hear, both in person and by telephone; use hands repetitively to finger, handle, or feel or operate standard office equipment; reach with hands and arms; and lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Occasional business travel is required among service center and call center locations, when needed to provide coverage or for training and development.

Apply