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Call Associate Jobs in Phoenix, AZ (NOW HIRING)

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Phoenix, AZ is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
Call Associate jobs near you

Sales Associate - Call Center Experience

loanDepot

Queen Creek, AZ • On-site

$70K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
loanDepot is offering an incredible opportunity for individuals seeking a challenging yet fulfilling career in sales with a renowned industry leader. Our consumer direct sales approach boasts a team of over 350+ inside sales team members who cater to our valued customers nationwide. This is your moment to become part of something significant! 
  
Joining us as an ACES Lending Officer means embarking on a transformative journey where you'll undergo comprehensive training to ace the SAFE and National Licensing exams. Throughout the program, you'll not only develop a deep understanding of the lending landscape, covering both mortgages and HELOCS, but also collaborate closely with our experienced training & sales leadership teams. Our aim is to equip you with the necessary expertise to excel in the ever-evolving lending industry, laying the foundation for a successful and fulfilling career as a future Licensed Lending Officer. 
  
Who We're Looking For:
Our ideal candidate is someone who prioritizes customer satisfaction, is comfortable with technology, is proactive, and excels at building strong sales relationships. While previous lending experience isn't necessary, we do require a proven sales record demonstrating the ability to meet and surpass sales targets. 
 
Responsibilities:
  • Dedication to Learning: Embrace wholeheartedly a comprehensive training program tailored to cultivate expertise across the entire loan life cycle.
  • Sales Aptitude: Ability to identify and pursue sales opportunities effectively.
  • Financial Acumen: Understanding of basic financial concepts and mortgage products.
  • Adaptability: Willingness to learn and adapt to industry changes and company policies.
  • Time Management: Capacity to prioritize tasks and meet deadlines in a fast-paced environment.
  • Ethical Standards: Commitment to maintaining high ethical standards in all interactions.
  • Technology Proficiency: Comfort with using software for loan processing and customer management.
  • Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.
Requirements:  
  • Sales Experience: Minimum of 2 years of sales experience with a proven history of meeting and exceeding goals is REQUIRED. Call center sales experience is highly preferred.
  • Location: Must be able to commute to Chandler, AZ full-time.
  • Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage requirements for obtaining state and national licenses.
  • Customer Focus: Demonstrated ability to effectively connect with clients through phone presentations and cultivate strong client relationships.
  • Reliability: Consistent attendance and punctuality are essential, with a collaborator attitude and a willingness to embrace coaching for continuous improvement.
  • Education: A bachelor’s degree is highly preferred.
Why work for #teamloanDepot:
  • Industry leader when it comes to training individuals effectively to join the mortgage industry.
  • Company provided leads, so you don’t have to source your own referrals or purchase leads with your own wallet.
  • Competitive compensation plan including hourly paid training.
  • Comprehensive benefits package including medical/dental/vision options, 401K matching, tuition reimbursement, parental leave, and much more. (loanDepotlivewell.com).
  • Best in class leadership team to support you during the transition.
Base pay is one part of our total compensation package for an ACES Lending Officers. The base hourly rate for this role is $15.15/hour during training; in addition to a monthly per origination bonus incentive once you are licensed and talking to customers.  
  
Post ACES Training, you will move to our Licensed Lending Officer position which is comprised of an hourly minimum wage plus lucrative bonus structure based on fundings. If you were to transition to a Licensed Lending Officer—there would be a new compensation structure shared at that time.   
 
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
 
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Company Description

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.

Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457

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