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Call Associate Jobs in Phoenix, AZ (NOW HIRING)

UHS

Call Center Specialist Full Time Nights

Tempe, AZ

$80K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$18 - $20/hr

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

EchoStar

Call Center Representative - Career Growth

Chandler, AZ · On-site

$37K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

You won't make a single cold call. Every interaction is an inbound customer looking for a reason to ... Level 1 (Associate Account Executive): $17.75/hr base pay * Level 2 (Account Executive): $19.25/hr ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

Camping World Holdings

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

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All JobsCall Associate JobsCall Associate Jobs in Phoenix, AZ

Call Associate information

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Phoenix, AZ is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
Call Associate jobs near you

Call Center Specialist PRN Varied Shifts

Wellington Regional Medical Center

Tempe, AZ • On-site

$16.25 - $20.50/hr

Other

Re-posted 14 days ago

Job description

Call Center Specialist

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provided best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Specialist PRN to work 12 hours varied shifts in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities:

  • Answers phones at Behavioral Health Connections, Inc. and takes demographic information related to the person to be assessed.
  • Coordinates and processes patent documents and paperwork for patient transfers.
  • Assures all required information is accurately documented within several information system programs.
  • Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights:

  • Challenging and rewarding work environment
  • Competitive compensation
  • Career development opportunities within UHS and its 300+ subsidiaries!

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

Education: High School Diploma/GED Preferred Associate Degree

Experience: Preferred 1-3 years work related experience Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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