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Call Associate Jobs in Phoenix, AZ (NOW HIRING)

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Job Summary We are looking for a friendly and hard-working customer service associate to join our ... Collaborate with call center team members, sales team members, and other company departments to ...

Cask & Schooner

Call Center Representative

Phoenix, AZ

$16 - $19.75/hr

Job Summary We are looking for a friendly and hard-working customer service associate to join our ... Collaborate with call center team members, sales team members, and other company departments to ...

CWI

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative/Sales Development Rep As a Call Center Representative/Sales Development ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

Ascensus

Bilingual Call Center Representative

Phoenix, AZ · On-site

$19/hr

  • Retirement

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

ASCENSUS

Bilingual Call Center Representative

Phoenix, AZ · Remote

$19/hr

  • Retirement

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Camping World

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Call Center Representative /Sales Development Rep you will be a key contributor to our ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ

$80K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

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Call Associate information

See Phoenix, AZ salary details

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How much do call associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call associate in Phoenix, AZ is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
Call Associate jobs near you

Call Center Associate

MDS Communications

Mesa, AZ

$16.15 - $17.65/hr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

Job DetailsLevel: EntryJob Location: AZ - Mesa, AZ 85210Education Level: Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$16.15-$17.65 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to transition to working from home after you have established yourself in the call center.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.
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