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Call Associate Jobs in Lockport, IL (NOW HIRING)

Nilfisk

Regional Sales Associate

Chicago, IL · On-site

$67K - $84K/yr

The Sales Associate will support the Regional Managers dealers and end users by conducting ... Plan 2 weeks in advance and execute call plan and activities in Salesforce.com * Prepare, manage ...

Nilfisk

Regional Sales Associate

Chicago, IL

$67K - $84K/yr

The Sales Associate will support the Regional Managers dealers and end users by conducting ... Plan 2 weeks in advance and execute call plan and activities in Salesforce.com * Prepare, manage ...

Nilfisk Group

Regional Sales Associate

Chicago, IL · On-site +1

$67K - $84K/yr

The Sales Associate will support the Regional Managers dealers and end users by conducting ... Plan 2 weeks in advance and execute call plan and activities in Salesforce.com * Prepare, manage ...

Express

Sales Associate

Lombard, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express & Bonobos

Sales Associate

Lombard, IL · On-site

$58K - $87K/yr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express & Bonobos

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Lombard, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express & Bonobos

Sales Associate

Lombard, IL

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Lombard, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express & Bonobos

Sales Associate

Aurora, IL · On-site

$15 - $21.60/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Lombard, IL · On-site

$58K - $87K/yr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Lombard, IL · On-site

$58K - $87K/yr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Mygrant

Driver/Warehouse Associate - B044

Northlake, IL · On-site

$16.75 - $20.25/hr

Driver/Warehouse Associate Location: Northlake, IL | Schedule: Monday-Friday Day Shift + Rotating ... Interact and assist customers during delivery and at will call. * Assist in maintaining appearance ...

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All JobsCall Associate JobsCall Associate Jobs in Lockport, IL

Call Associate information

See Lockport, IL salary details

$9

$19

$31

How much do call associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call associate in Lockport, IL is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
What cities near Lockport, IL are hiring for Call Associate jobs? Cities near Lockport, IL with the most Call Associate job openings:
Call Associate jobs near you

Call Center Specialist- R&W (Remote)

Inspira Financial

Oak Brook, IL • On-site

$17.25 - $22.75/hr

Full-time

PTO

Re-posted 14 days ago

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The position is responsible for direct verbal and written communications with Automatic Rollover/Direct Rollover/Non-Retirement Accountholders, Plan Sponsors, Record-Keepers, and Third-Party Administrators in the Individual Investor Services Savers Department. This role requires the candidate to handle high call volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal departments to resolve client requests or answer any inquiries related to their account activity and investments. Through verbal and written communications, the individual in this position develops, strengthens, and maintains a positive relationship with our clients and firm associates.
  • Handle a high volume of incoming and outgoing client phone calls
  • Respond to email, voicemail, and chat inquiries from clients
  • Understand and be able to articulate the account opening, distributions, and investment process to clients
  • Assist clients in ensuring that all required forms are fully completed
  • Handle troubleshooting inquiries in regards to Web and Online issues
  • Provides educated answers with regards to IRA's, and IRS Codes
  • Maintain a professional approach to client service, consistent with protocol and service levels
  • Other duties as assigned

If offered the position, equipment will be provided, with the exception of ethernet cables and extension cords. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.

This position requires access to a cell phone and high-speed internet. A cell phone is needed to verify your identity via Microsoft Authenticator App to be able to log into our programs and systems. Internet speed requirements:

  • Upload Speed: >20 Mbps
  • Download Speed: >100 Mbps
  • Must be able to hardwire ethernet cable to internet modem/router.

Training Class/Start Date: 8/31/2026(subject to change due to business needs)

  • Attendance is mandatory during the training period of this position(training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
  • Training is approximately 7 weeks in total length.Attendance is mandatory for training. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
    • Training Duration:
      • Tier 1 Training - 3 weeks (Following the Training Schedule from 8 a.m. CT to 4:30 p.m. CT)
      • Ter 1 Call Lab - 2 weeks (Following the Regular Schedule from 11:30 a.m. CT to 8 p.m. CT)
      • Tier 2 Training - 1 week (Following the Training Schedule from 8 a.m. CT to 4:30 p.m. CT)
      • Tier 2 Call Lab - 1 week (Following the Regular Schedule from 11:30 a.m. CT to 8 p.m. CT)

Training Schedule/Shift:8 a.m. CT to 4:30 p.m. CT(subject to change due to business needs)

Regular Schedule/Shift:

  • Your regular hours are Monday through Friday, 11:30 a.m. CT to 8:00 p.m. CT.
  • You will have one weekday off (for example, Wednesday), with Mondays excluded.
  • You will also work Saturdays, 8:30 a.m. CT to 5:00 p.m. CT.
  • Hours may change if business needs require it, and you'll be notified in advance.

Education & Experience:

  • 2+ years of experience in customer service
  • 2+ years of call center experience
  • No degree required

Skills & Abilities:

  • Familiarity with retirement accounts and IRS rules and regulations (R&W) preferred
  • Familiarity with Salesforce/Service Cloud preferred
  • Bilingual language skills preferred
  • Energetic client service focused who is both accountable and reliable
  • Ability to learn and retain information while using a digital workflow to navigate the interaction and tools
  • Ability to connect with accountholders on a human level and assist them as needed with patience and empathy
  • Ability to work in a fast-paced, high-volume environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding, and verbal communication skills
  • Ability to apply relationship building skills to internal and external clients
  • Strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Detail-oriented, organized, and dependable
  • Possess a cheerful attitude and be able to perform well in a collaborative team environment

Other Requirements:

  • Ability to work overtime when needed
  • Prolonged periods of sitting at a desk and working on a computer

What Inspira Financial employees say

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